IT Support Specialist
vor 1 Woche
Job Title: IT Desktop Support Engineer
Company: Roche (on behalf of Allied Digital Services)
Location: Roche Campus, Nonnenwald 2, 82377 Penzberg, Germany
Employment Type: Full-time / Onsite
Contract Length: 24-36 Months
Salary: €3,900 Gross per month
Language Requirement: German – B2 Certified
Job Summary:
We are seeking a skilled IT Desktop Support Engineer to join the Roche IT team in Penzberg, Germany. The ideal candidate will provide high-quality technical support to end users, maintain and manage IT infrastructure tools such as SCCM, Intune, and Active Directory, and ensure seamless day-to-day IT operations through effective troubleshooting and ticket management.
Key Responsibilities:
- Provide onsite and remote desktop support for end users regarding hardware, software, and network-related issues.
- Install, configure, and troubleshoot Windows 10/11, Microsoft 365, and other essential business applications.
- Deploy and manage software updates, patches, and system configurations using Microsoft SCCM (System Center Configuration Manager).
- Administer and monitor device compliance, configuration profiles, and application deployment through Microsoft Intune (Endpoint Manager).
- Manage user accounts, passwords, and permissions within Active Directory (AD) and Azure AD.
- Troubleshoot and resolve network connectivity issues (LAN, WAN, VPN, and Wi-Fi).
- Log and track all incidents through a ticketing system (e.g., ServiceNow, Jira, or Freshservice), ensuring timely resolution and detailed documentation.
- Support IT asset management, including hardware inventory, procurement, and lifecycle management.
- Assist in employee onboarding/offboarding by setting up devices, configuring accounts, and managing access permissions.
- Collaborate with global and local IT infrastructure teams to ensure system stability, compliance, and security.
- Create and maintain knowledge base articles and documentation for recurring issues and solutions.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in desktop or IT support roles.
- Hands-on expertise with SCCM, Intune, Active Directory, and Group Policy Management.
- Good understanding of network protocols (TCP/IP, DNS, DHCP, VPN).
- Experience with IT ticketing systems for incident tracking and resolution.
- Strong troubleshooting, analytical, and customer service skills.
- Fluent in German (B2 Certified) and proficient in English.
Preferred Qualifications:
- Microsoft Certifications
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).
- Familiarity with ITIL principles and IT service management best practices.
Job Types: Full-time, Contract
Contract length: 36 months
Pay: 4.000,00€ per month
Ability to commute/relocate:
- Penzberg: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable with salary and location?
- What is your Visa status?
- What is your Notice period if selected ?
Experience:
- IT Desktop Support : 3 years (Required)
Language:
- German And English (Required)
License/Certification:
- B2 German Language certificate (Required)
Work Location: In person
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