ServiceNow Consultant

We're looking for:

Your Role

• Create solution designs for our customers:
  Independently advise customers in workshops and create functional and technical solution designs based on ServiceNow.
• Review and develop solutions:
  Implement smart, innovative ServiceNow solutions in collaboration with our business consultants across various industries.
• Advise on ServiceNow topics:
  Provide ServiceNow consulting and implementation with a focus on areas such as Customer Service Management, Field Service Management, Security Operations, Integrated Risk Management / Governance, Risk and Compliance, and/or IT Service Management.
• Develop further:
  Actively support the setup and further development of the Competence Center and the adesso subject-matter competence centers.
• Share your knowledge:
  Take on mentorship and actively transfer knowledge to ServiceNow Technical Consultants.
• Advance our ServiceNow partnership:
  Support the expansion of the partnership with ServiceNow.

Your Profile

• Education and qualification:
  Successfully completed university degree in (Business) Informatics or a comparable field.
• ServiceNow experience:
  Several years of experience in a consulting environment with a focus on ServiceNow (sales, initiation and planning, design, implementation, and operations).
• Certifications:
  Certified ServiceNow System Administrator; additional certifications such as Certified Implementation Specialist (e.g. ITSM, CSM, FSM, SIR, IRM/GRC) or Certified Application Developer are desirable.
• Technical expertise:
  Very strong knowledge of solution and interface design as well as industry standards such as ITIL, BPMN, JavaScript, and SQL.
• Project methodologies:
  Proven experience with project methodologies (waterfall, Scrum, or hybrid), ideally certified in PRINCE2 and/or PMI and/or Scrum.
• Language skills:
  Very good German and good English skills.