Guest Service Manager
vor 1 Stunde
Your new workplace, the Hilton Garden Inn & Hampton by Hilton Munich City Centre West, is located directly on the Donnersbergerbrücke. The 4-star Hilton Garden Inn hotel has 128 modern rooms, 2 conference rooms, a restaurant with show kitchen and bar as well as a fitness center. The adjacent 3-star Hampton by Hilton hotel has 228 modern rooms, 2 meeting rooms, a breakfast room and a lobby bar. Both hotels are connected and the staff work as one team for both hotels.
Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Guest Service Supervisor.
Hilton Garden Inn Munich City Centre WestHampton by Hilton Munich City Centre West
Your daily businessSupervise reception and guest service processesTrain and familiarize new employees and front office teamPreparation and supervision of group bookings and smaller conferencesResponsible for the smooth running of shiftsHilton Program Champion (Hilton Honors, Guest Assist, etc)Work with the Front Office Manager to achieve common departmental goalsWe offerOpportunities for development and promotion Structured online training courses for inductionRegular staff appraisals with potential analysisFlat hierarchiesBonus for recommending new employeesBonus for standing in for colleagues at our other hotel locationsGuaranteed compensation for your overtime Subsidy for the Jobticket GermanyEmployee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton WorldwideDiscounts for friends and family within our hotel brands and with Hilton Worldwide Language courses as requiredEmployee events (e.g. summer party or Christmas party)25 % night surchargeNumerous internal training opportunities (Hilton University)Corporate benefits and programOur ExpectationProfessional experience at reception or in customer service desirableExperience with Microsoft Office (Word, Excel, Outlook)German and English language skills at a good levelFriendly and professional demeanorHigh service orientation, flexibility and organizational skillsEnjoy the role of host and dealing with peopleContactYou may still have questions. Then contact us in the HR department at or at Send us your application in pdf format to (max. 15 MB), or upload your application directly via our applicant portal.
Complete application documents not at hand? The resume is sufficient.
Contact person: Birgit Ewald, Head of Human Resources
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