TAKKTalent: Business Application Support
vor 1 Woche
Die Abteilung Business Application Support ist verantwortlich für die Betreuung von IT-Anwendungen (AX) und deren Usern. Wir kümmern uns um die langfristige Pflege unseres ERP-Systems AX2012 gemäß festgelegter
Service Level Agreements (SLAs). Wir sind die Ansprechpartner für die AX-User in unserem Hause und regen Optimierungsmöglichkeiten im Bereich Prozess (User) und Applikation (Entwicklung) an.
Tasks:
- Betreuung von IT-Anwendungen und Unterstützung der User
- Kommunikation und Beratung bei Supportanfragen über Teams, Ticket-System und Mail in Deutsch und Englisch
- Organisation und Priorisierung von User-Anfragen
- Überblick über die in AX2012 abgebildeten Geschäftsprozesse gewinnen
- Effiziente Betreuung und Problemlösung von IT-Anwendungen
- Umgang mit Supportanfragen und professionelle Kommunikation mit Usern
- Organisation und Priorisierung von IT-Anfragen
- Verständnis für Geschäftsprozesse im ERP-System AX2012
- Neugier und Offenheit gegenüber Problemen
- Teamfähigkeit und konstruktiver Lösungsansatz
- Grundlegendes Selbstmanagement
- Kundenorientiertes Denken und Handeln
- Daily Business
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ML Application Support Engineer
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ML Application Support Engineer
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