TAKKTalent: Business Application Support

vor 1 Woche


Stuttgart, Baden-Württemberg, Deutschland TAKKT Group Vollzeit 40.000 € - 60.000 € pro Jahr
Team Purpose:
Die Abteilung Business Application Support ist verantwortlich für die Betreuung von IT-Anwendungen (AX) und deren Usern. Wir kümmern uns um die langfristige Pflege unseres ERP-Systems AX2012 gemäß festgelegter

Service Level Agreements (SLAs). Wir sind die Ansprechpartner für die AX-User in unserem Hause und regen Optimierungsmöglichkeiten im Bereich Prozess (User) und Applikation (Entwicklung) an.

Tasks:
  • Betreuung von IT-Anwendungen und Unterstützung der User
  • Kommunikation und Beratung bei Supportanfragen über Teams, Ticket-System und Mail in Deutsch und Englisch
  • Organisation und Priorisierung von User-Anfragen
  • Überblick über die in AX2012 abgebildeten Geschäftsprozesse gewinnen
You will learn:
  • Effiziente Betreuung und Problemlösung von IT-Anwendungen
  • Umgang mit Supportanfragen und professionelle Kommunikation mit Usern
  • Organisation und Priorisierung von IT-Anfragen
  • Verständnis für Geschäftsprozesse im ERP-System AX2012
Your Profile:
  • Neugier und Offenheit gegenüber Problemen
  • Teamfähigkeit und konstruktiver Lösungsansatz
  • Grundlegendes Selbstmanagement
  • Kundenorientiertes Denken und Handeln
Department Focus:
  • Daily Business
Contact person: Ismet Guelkanat and Andreas Mann

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