Head of Platform Customer Interaction

What is Jedox?

At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. We're on a mission to turn complex planning into #Superplännen: that amazing moment when everything goes exactly as you envisioned it.

To drive our 'Digital Business Partner' vision, we're looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer-facing platform area and shape the next generation of our web components and services.

Your Responsibilities

In this role, you guide the strategic and operational development of the platform customer interaction area. You work closely with engineering leadership, coordinate cross-department collaboration, drive KPI-based delivery, and support continuous capability development across teams.

• Customer interaction leadership: Lead the engineering platform customer interaction area to ensure continuous KPI-driven deliveries for web components and services in a multi–cross-functional environment.
• Strategic alignment: Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy.
• People leadership: Oversee personnel development in the customer interaction area, including capacity and capability planning.
• Strategic roadmap: Act as strategic lead for engineering platform customer interaction together with the leadership team.
• Cost management: Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area.
• Cross-department collaboration: Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery.
• Service provider management: Manage cross-entity collaboration with external and internal partners focused on performance management.

Your Profile

You lead cross-functional teams with clarity and confidence. You combine strategic thinking with a strong understanding of customer-facing platform components and foster collaboration across departments. You communicate openly, solve complex challenges constructively and drive continuous improvement.

• Work experience as servant leader with multiple cross-functional teams for innovative web components and services for platform product
• Understanding of agility and team empowerment
• Openness to changes and continuous improvements
• Open and respectful communication
• Constructive problem solving and outcomes oriented
• Knowledge about FP&A tools is optimal

We are looking for a collaborative platform leader who can drive customer-related innovation across the Jedox Platform and strengthen cross-team delivery.

Apply today and become part of our #Oneteam

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector. 
 

Our Values

At Jedox, we pride ourselves on our core  corporate values, which drive our success as a team.

Our growth mindset encourages  us to constantly learn, evolve and innovate, pushing ourselves to new heights.  We work together as #OneTeam OneJedox,  with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence,  ensuring that we deliver impactful results  that exceed our customers' expectations. Our focus on people  centricity ensures that our employees are at the heart of everything we do, enabling us to  attract and retain top talent. We believe that effective communication  and engagement  are key to building strong relationships, both internally and with our  customers, partners and stakeholders.

Why should you join our team? 

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating  feeling when an organization performs how it envisioned it.
When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and  development, diversity, and commitment to innovation. We refer to it as our  #OneTeam mantra, which is ingrained in everything we do. 

 
We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each  other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:   

• Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.   

• Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension  plans. 

• Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.

• Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.

• High-impact  working environment: we enjoy flat hierarchies and short decision-making processes.

• Get  corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.

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