Guest Assistant
vor 1 Woche
Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
To ensure all working areas are clean and all equipment and other amenities are always ready to use according to the management standard. Very high attention to detail
To maintain complete knowledge of all hotel features, facilities, and services. Sensitive to cultural nuances
To maintain complete knowledge and comply with all hotel and departmental policies and procedures
To ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, always ensuring guest satisfaction. Where appropriate ensure that comments and complaints are reported to management.
To adhere to all recognized LQA Standards as well as Seva and brand promises.
Flexible with rotating roster including public holidays, weekends, and overnight shift.
To perform any ad-hoc tasks assigned by Guest Assistant Supervisor and Assistant Front Office Manager or Front Office Manager.
Excellent communication in English and Vietnamese (both spoken and written). To be able to use other languages is a plus
We offer a wide range of benefits as following:
Aman Global Complimentary Night Program
Shared Accommodation with full board at the Colleagues' cafeteria
Laundry Service
12 Annual Leave Days
Health Care Package
Year-end Bonus
Service Charge and Performance Incentive Bonus
