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Working Student Customer Care WDS
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As Working Student Customer Care for our Westwing Delivery Service, you will support our Customer Care team in their daily operations as well as with analytical tasks. You will work closely with senior team members in an international, dynamic environment and gain insights into the Customer Care business and its optimisation. This position is unlimited and based in Munich.
WHAT YOU'LL DO- support our Customer Care Managers in their daily operations
- contribute to KPI reporting and analysis
- identify and support optimisation opportunities
- help create information materials and guidelines for Customer Care Agents
- enrollment in a Bachelor's or Master's program (at least 4th semester), ideally in Economics, Business Administration or a related field
- strong communication skills in both German and English; a third language is a plus
- very good Excel skills and confidence working with data
- quick comprehension and strong analytical thinking
- an independent way of working paired with a hands-on mentality
- excellent time and task management skills
Aside from our awesome team and shared purpose, we offer a variety of additional benefits. Come work with us and get:
- an inspiring, international, informal, and nonpolitical environment for you to take ownership and grow your career
- a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels, and regular Q&A sessions
- hybrid working mode with 3 office days per week
- up to 4 weeks temporary work-from-anywhere per year
- 30 days of paid holiday per year
- a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
- 40% off Westwing Collection and 20% off all third-party brands in our shop (each on non-reduced items), a 10% Family & Friends voucher, and Westwing vouchers for special occasions
- regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
- health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
- discounted green mobility options with public transport
- company daycare "Westwing Wichtel" next to our Munich office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
- "Social Impact Day" p.a. to use for doing good for environment and/or society
Westwing, Europe's #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe's premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing's team works together on its shared purpose to "Excite people to create homes that unlock the full beauty of life". Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the "wow, you work at Westwing?" crowd.
Diversity is deeply rooted in our culture. Our mission doesn't stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone's uniqueness, cultural differences and equal opportunity.
DepartmentCustomerCare
