Critical Facilities Account Lead

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Critical Facilities Account Lead (m/f/d)About JLL We are JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That is why we are committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.With us, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.Objective:The Account Lead role is pivotal in developing, maintaining, and enhancing relationships with the client and other key stakeholders.To ensure delivery of JLL's Data Center FM/IT Services Operations.The role is responsible for self-delivery of technical services, deployment of JLL's CEM programme.  Other key areas of responsibility include supplier management, mobilisation/transition, and compliance.  The role will be based in Frankfurt on the client site.To be the trusted partner of XXX and support their growth as the expand.Reporting – Hard line into EMEA Head of Data Center FM Services with Matrix line into the Head of Workplace Management lead for DACH.What this job involves:Providing data center operational leadership at an "Account Level," being responsible for the day to day running of the Data Centers M&E services, and building fabric requirementsMaintain strong partnership with client Data Center Management (DCM) team to foster collaborative and constructive communication.Delivery of Data Center FM services across XXX Data Centers with XXX JLL staff plus sub-contractors with overall accountability for financial, operational & resource management and reporting.To promote other JLL services and drive growth by securing additional services such as Projects & Small Works.Provide end to end support to deploy and develop on site operational teams (Inclusive of recruitment and selection)Organise the site team and supply chain to meet the contractual outputs and objectives as set out in the contractual SLAs within the MSA.Provide technical leadership and support the operational and maintenance deliveryImplement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FMResponsible to drive operational excellence focusing on operational performance and complianceActively participate in JLL Engineering Operations and DC Operations activities by attending required meetings.Ownership and support for deployment of Critical Environmental Management (CEM) tools and processes as per the Critical Environments PlaybookCoordinate with the on-site teams to ensure that Planning & scheduling of PPM in all service delivery aspects.Establish process and structure of all 'management systems' within the critical engineering team on siteAssist in the preparation of operational procedures, emergency, and contingency plans.Provide governance to ensure records belonging to operations, PPM schedule, reactive maintenance, the emergency maintenance systems, change requests and other engineering, building fabric records including operation and maintenance manuals and drawings.Oversee all safety aspects are managed and monitored in accordance with site procedures, requirements, and local regulations. Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required.Support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.Preparation of operational and managerial reports.Maintain effective communications with external and internal clients, technical personnel, and key managementThere will be a requirement for travel, this may be from a single day up to full weeks.Sound like you? Before you apply it is worth knowing what we are looking for:Engineering degree or relevant experience.Minimum of 10 years data center operations experience related to FM service deliveryPrevious P&L management experience required.Thorough understanding of data center systems related to operational delivery.Thorough understanding of IT raised floor, co-location, hyper-scale, and cloud environments.Prior experience working with mission critical programs, procedures, and DCIM/MCIM/CMMS systems.Other assignments as requiredWhat you can expect from us:We are an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We will offer you a competitive salary and benefits package.With us, you will develop your strengths and enjoy a career full of varied experiences. We cannot wait to see where your ambitions take you at JLL.Location: On-site –Frankfurt am Main, DEUIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.