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Implementation Specialist
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Your mission
We are looking for an Implementation Specialist to join our Munich office: you will own the customer journey from contract signature to a clean, predictable go-live. You'll orchestrate onboarding projects, align cross-functional teams, and ensure every customer achieves measurable value fast.
- Lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria.
- Drive progress tracking, stakeholder alignment, and transparent communication.
- Deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early.
- Maintain implementation playbooks, checklists, and quality standards (DoR/DoD).
- Document learnings and improvement opportunities post-go-live.
- Ensure a clean transition to Customer Success at go-live.
- Confirm customer acceptance and trigger billing events.
- Provide structured feedback to Product and Engineering to improve our platform and delivery process.
Your profile
- You have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech.
- Fluent German and English skills (C1)
- Strong organizational and communication skills.
- Experience managing multiple concurrent projects with customers.
- Comfort collaborating cross-functionally (Sales, CS, Product, Engineering).
- Analytical mindset — using metrics to drive continuous improvement.
- Empathy and customer-first thinking.
Why us?
- Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
- Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
- Attractive compensation package, including a generous share package (VSOP).
- High responsibility and ownership from day one.
- Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
- Well-equipped offices in Munich and Berlin.
About us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe's #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
