Rooms Division Coordinator

vor 49 Minuten

Köln, Nordrhein-Westfalen, Deutschland Marriott International Vollzeit

Additional Information
Vollzeit | unbefristet | Courtyard Köln | Gästebetreuung | Exzellenter Kundenservice | Zimmerzuteilung | Beschwerdemanagement | Koordination mit Housekeeping & Technik | Reservierungen

Job Number

Job Category
Rooms & Guest Services Operations

Location
Courtyard by Marriott Cologne, Dagobertstrasse 23, Cologne, North Rhine-Westphalia, Germany, 50668VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

  • Convention Sales Coordinator

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland MGallery Hotel Collection Vollzeit

    UnternehmensbeschreibungErlebe im Mondial am Dom Cologne - MGalleryeine außergewöhnliche Geschichte und unvergessliche Erlebnisse in einem Boutique-Hotel der Luxusmarke AccorHotels.Mit 203 modernen Zimmern, einem Hotelrestaurant und dem à-la-carte-Restaurant"Mondial 1516", unserem Pop-Up Shop"Legs11"sowie unterschiedlichen Veranstaltungsräumen, inklusive...

  • Market Event Coordinator

    Vor 2 Tagen

    Köln, Nordrhein-Westfalen, Deutschland Marriott Hotels Resorts Vollzeit

    Description POSITION SUMMARYPrepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining...

  • Market Group Reservation Coordinator

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Marriott Vollzeit

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Market Event Coordinator

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Marriott Vollzeit

    POSITION SUMMARY Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing...

  • Market Event Coordinator

    vor 1 Tag

    Köln, Nordrhein-Westfalen, Deutschland Marriott International Vollzeit

    Additional Informationfulltime | permanent | Cologne Marriott Hotel | Events | Hospitality | Guest Relations | Organisation I BanquetJob Number Job CategorySales & MarketingLocationCologne Marriott Hotel, Johannisstrasse 76-80, Cologne, North Rhine-Westphalia, Germany, 50668VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition...

  • Market Human Resources Coordinator

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Marriott Vollzeit

    Human Resources Coordinator Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space...

  • Event Booking Center Coordinator

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Marriott Vollzeit

    POSITION SUMMARY Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information...

  • Rooms Division Manager

    vor 2 Wochen

    Köln, Deutschland PLAZA Premium Hotel Köln Vollzeit

    Die PLAZA Hotelgroup ist mit über 60 Standorten im In- und Ausland eine der größten Hotelketten in Deutschland. Von deutschen Hot-Spots wie Berlin, Hamburg oder Frankfurt über attraktive Kleinstädte wie Schwerin oder Mühldorf am Inn bis hin zu europäischen Metropolen wie Den Haag, Graz oder Wien spannt sich das Angebot unserer Hotelkette.Bei uns...

  • Director of Rooms Operations

    vor 2 Wochen

    Köln, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**25062693 **Job Category**Rooms & Guest Services Operations **Location**Cologne Marriott Hotel, Johannisstrasse 76-80, Cologne, North Rhine-Westphalia, Germany, 50668 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Be empowered.** - **Begin**:Unbefristeter Arbeitsvertrag, gezieltes...

  • Back- and Frontoffice Coördinator

    Vor 3 Tagen

    Köln, Deutschland Manometric Vollzeit

    **Welcome to the new reality of care**: At Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move freely...

  • Back and Frontoffice Coordinator

    vor 2 Wochen

    Köln, Deutschland Manometric Vollzeit

    **Welcome to the new reality of care** At Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move freely...

  • Back and Frontoffice Coordinator

    vor 2 Wochen

    Köln, Deutschland Manometric Vollzeit

    Welcome to the new reality of careAt Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move freely again.And...

  • Market Group Reservation Coordinator

    vor 1 Woche

    Köln, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**25063715 **Job Category**Reservations **Location**Cologne Marriott Hotel, Johannisstrasse 76-80, Cologne, North Rhine-Westphalia, Germany, 50668 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Back- and Frontoffice Coördinator

    vor 1 Stunde

    Butzweilerhofallee Köln, NW, Germany Manometric Vollzeit

    Job description Welcome to the new reality of careAt Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move...

  • Service Management Coordinator

    vor 4 Wochen

    Köln, Deutschland Atos Medical Vollzeit

    Gestalte mit uns die Zukunft der außerklinischen Intensivversorgung Bei Atos Medical, Teil der Coloplast Group, setzen wir uns mit Leidenschaft dafür ein, Menschen mit komplexem Pflegebedarf die bestmögliche Versorgung zu bieten. Mit dem Aufbau unserer neuen Geschäftseinheit IC-Services schaffen wir Strukturen, die eine qualitativ hochwertige,...

  • Retail Operations Coordinator Hong Kong

    Vor 3 Tagen

    Köln, Deutschland TASCHEN GmbH Vollzeit

    Permanent employee, Full-time - Store Hong Kong **Your tasks** - Active support of the store management and their direct representation during absence - Monitoring the supply of goods and inventory management as well as carrying out stock orders, monthly stocktaking and the annual inventory - Co-responsibility of staff scheduling, planning/controlling of...

  • Back- Und Frontoffice-koordinator/in

    Vor 6 Tagen

    Köln, Deutschland Manometric Vollzeit

    **Welcome to the new reality of care** At Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move freely...