German & English - Chat/Email Customer Service Representative
vor 10 Stunden
Introduction
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Responsibilities
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Chat Customer Service (German and English) working remotely in Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? You'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
- Answer incoming written communications from customers
- Connect and resolve issues with customers using written communication only
- Stay up to date and learn about the latest technology quickly
Qualifications
What You Bring to the Role
- 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
- Effective written communication skills including grammar and spelling in German and English
- Act as One as you work in a team setting
- Desire to help solve issues, come up with solutions, and keep organized in your work
Incentives
What You Can Expect
- Leadership who are supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses
- And yes... a competitive compensation package, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- Relocation assistance available
Contact information
If you, or a friend, are interested in applying for the position of German & English - Chat/Email Customer Service Representative, we want to hear from you today Apply online by clicking the "" button
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