Business Analyst Retail Franchise

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company's unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our "sCore" growth strategy which is closely accompanied by our
Fundamentals
. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at

Job Description

Purpose of the role:

The Business Analyst supports the Global Franchise team in driving business growth and performance across countries. This role bridges business and analytics, translating performance data into actionable insights and supporting countries in improving profitability sales and operational execution.

By working closely with country franchise leads, finance and central functions, the analyst ensures data accuracy, transparency and proactive identification of opportunities for improvement in profitability, loyalty and operational efficiency.

Responsibilities
:

• Consolidate and analyze multi-country performance data to deliver clear visibility on KPIs, financial results, and growth drivers
• Support commercial planning and ongoing performance tracking of the Elevate Franchise roadmap
• Develop dashboards, reports, and data insights for country reviews and senior management presentations
• Identify trends, risks, and opportunities through proactive data exploration and market benchmarking
• Partner with finance, marketing, and operations to assess business drivers and evaluate commercial impact
• Continuously enhance reporting tools, analytical models, and processes for improved accuracy and efficiency

Qualifications

• 4–6 years of relevant experience, ideally in international retail, FMCG, or franchise environments, with strong communication and ownership mindset.
• Strong commercial understanding of retail or franchise business models, with solid P&L and margin driver insight.
• Proven analytical skills with the ability to translate complex data into actionable business recommendations.
• Proficiency in Excel and Power BI; experience with SQL or Power Query is an added advantage.
• Demonstrated capability to work across functions and countries, engaging senior stakeholders effectively.
• Track record of delivering insights that influence decision-making in business, performance, or finance roles.

Additional Information

• Work-life balance:
  Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training:
  A comprehensive training offer via our own training center or externally.
• Well-being:
  Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus:
  Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts:
  discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort:
  Good transport connections, free parking spaces, JobBike.
• Company pension plan:
  You will receive a contribution to your company pension.
• Family driven:
  Three daycare centers for children on campus, support of holiday camps for children of employees.