Principal CRM Data Analyst

THE ROLE & THE TEAM
As the Principal Data Analyst, you will own the vision and roadmap for our partner data in CRM. You will be the bridge between senior stakeholders and engineers, analyzing complex data integrations and translating strategic goals into a prioritized backlog of data products, integration standards, and platform capabilities.

INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

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WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• You will own and define the vision, strategy, and roadmap for our CRM & processes related to B2B data.
• You will design and implement critical data monitoring dashboards to track the health of our customer data pipelines, ensuring data integrity from all sources, inside our core Salesforce platform. You will implement data governance policies and processes to improve maintain data quality within the platform
• You will act as the central voice of the business, prioritizing the development of key data assets (e.g., 360 customer view, monitoring dashboards, self-service analytics tools) to deliver maximum business value.
• You will create processes that power a 360-degree customer view, unifying data from disparate systems (e.g., Salesforce Sales/Service Cloud, in-house backends, Hubspot) to enable advanced segmentation.
• You will champion data governance and best practices, ensuring our data products are scalable, trusted, and compliant with all data privacy guidelines (e.g., GDPR) as you manage them through their full lifecycle within CRM.
• You will serve as the principal thought partner to senior leadership translating complex business problems into clear data strategies and mentoring senior talent to raise the bar for analytics across Zalando.

WE'D LOVE TO MEET YOU IF

• Extensive (e.g., years of experience in Salesforce, CRM Analytics, business intelligence, with proven experience as a Senior or Principal Data Analyst (or similar role) in a data, business intelligence, or analytics-heavy environment.
• Deep analytical expertise and a proven ability to use robust data analyses and insights to shape product strategy, validate assumptions, and measure the business value of data initiatives.
• Exceptional stakeholder management and negotiation skills, with a track record of advising and influencing executive-level leaders and building consensus between groups with conflicting agendas.
• Demonstrable experience defining and successfully implementing enterprise-wide data governance frameworks, data quality programs, and BI process standards from the ground up.
• Strong understanding of CRM data structures (e.g., Salesforce object models) and high-level literacy in modern data platforms, including data warehousing (e.g., BigQuery) and data processing frameworks using Databricks.

OUR OFFER
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here

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