Dispatcher for Field Service Engineers

vor 1 Tag


Karlsruhe, Baden-Württemberg, Deutschland Bruker Vollzeit 8.000 € - 18.000 € pro Jahr
Overview

Die mehr als 11000 Mitarbeiter von Bruker an über 90 Standorten ermöglichen es Wissenschaftlern, bahnbrechende Entdeckungen zu machen und neue Anwendungen zu entwickeln, die die Qualität des menschlichen Lebens verbessern. Weitere Informationen unter

Bruker AXS stellt modernste Röntgenanalysensysteme für die Elementanalyse, die Materialforschung und die Strukturuntersuchung her. Unsere innovativen Lösungen finden vielfältige Anwendung in Industrie und Forschung.

In Österreich und in Deutschland suchen wir befristet ab sofort einen Disponent/Einsatzplaner (m/w/d) im technischen Service/Kundendienst (Standort: Wien, Graz, Möglichkeit zu Arbeit im Homeoffice)

Interessiert? 

Responsibilities
  • Telefonische Betreuung unserer Kunden und Servicepartner
  • Administrative Unterstützung im Bereich Customer Support
  • Terminvereinbarung mit Kunden/ Partnern
  • Koordination der Servicetechniker bei Reparaturen, Wartungen und Inbetriebnahmen unter Berücksichtigung von Dringlichkeit, Nähe, Qualifikation und Wirtschaftlichkeit
  • Organisation von Folgeaufträgen unter Berücksichtigung der Materialverfügbarkeit
  • Unterstützung des Service Managements beim Reporting
Qualifications
  • Erfolgreich abgeschlossene kaufmännische oder technische Ausbildung (HAK, FS, HTL, etc.)
  • Berufserfahrung in der Disposition erforderlich; Dispositionserfahrung von Servicetechnikern von Vorteil
  • Kenntnisse im Umgang mit CRM-Systemen (Salesforce, SAP)
  • Sehr gute MS Office Kenntnisse
  • Deutsch und Englisch in Wort und Schrift, weitere Fremdsprachen von Vorteil
  • Offene Persönlichkeit mit Freude am Kundenkontakt
  • Organisierte, selbstständige und strukturierte Arbeitsweise


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