Service Tool Manager

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland Micro IT Global Vollzeit 80.000 € - 120.000 € pro Jahr
Role Responsibility

As Service Tool Manager  you will concentrate your activities on the following:

  • Report generation and creation.
  • ITSM and CMDB administration.
  • 2nd line support.
  • Development, maintenance, and documentation.
  • Escalation of issues with CIs, the CMDB, or invalid/out-of-date documents.
  • Reviews procedures and workflows for implementation in the customized ITSM tool.
  • Evaluation of request viability, including effort estimation and risk assessment.
  • Creation and maintenance of project documentation.
Successful Candidate
  • Bachelor's Degree or equivalent
  • Excellent command of English both written and spoken; other European Languages would be beneficial.
  • ITIL certification preferred.

MUST HAVE

  • Computer Science Degree or equivalent with 8+ years' experience.
  • Background in ITSM and CMDB tools.
  • Knowledge of object Oriented programming languages (i.e. Java) and scripting languages (i.e. JavaScript or Python).
  • Excel and Power BI knowledge.
  • SQL (PostgreSQL, MSSQL, Oracle, or Access) knowledge.
  • Unix and Windows knowledge.
  • Strong communications and relationship skills are key.
  • Ability to work in a stressful environment, and manage customer expectations.
  • A self-motivated team player who can work independently.
  • Excellent command of English both written and spoken; fluency in other European Languages beneficial.

SHOULD HAVE

  • Background in SMAX, uCMDB, Discovery, and Operations Orchestration from Microfocus.
  • ITIL certification.

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