Senior IT Expert

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position
: Senior IT Expert

Location
: Munich, Germany

Field
: Defense

Type
: Full-time/%60 Remote

Senior IT Expert

Focus: Service Management / Enterprise Mobility Management (EMM) / Mobile Application Management (MAM)

1. Role Overview

The Senior IT Expert is responsible for the
end-to-end management, operation, and continuous improvement of enterprise mobility services
within a highly regulated and security-sensitive environment.

The role covers
secure mobile communication services, enterprise mobility platforms, mobile application management, and custom mobile application services
, including both classified and non-classified solutions. The services are in constant functional, qualitative, and quantitative evolution and require structured lifecycle management.

The position operates at a
senior service management level
, acting as a key interface between customers, service delivery units, architecture teams, operations, manufacturers, and external service providers.

2. Key Responsibilities

Service Lifecycle & Service Management

• Manage and support the
  definition, design, implementation, operation, optimization, and decommissioning
  of assigned services or service components.
• Control all phases of the
  service lifecycle
  , ensuring contractually agreed services and service levels are delivered.
• Design, develop, and continuously optimize service models with a focus on
  cost efficiency, quality, and customer satisfaction
  .
• Perform all activities required for
  end-to-end service chain delivery
  .

Contract & Customer Management

• Ensure
  contract fulfillment
  for assigned services and service components.
• Actively resolve conflicts between service delivery and customer expectations, involving all relevant stakeholders.
• Manage escalation processes and proactively increase customer satisfaction.
• Identify service requirements beyond contractual scope and inform the responsible service, account, and solution delivery management.

Coordination & Stakeholder Management

• Plan, coordinate, and track stakeholders, departments, services, manufacturers, and external service providers in both
  project-based and agile contexts
  .
• Lead and coordinate
  virtual, agile service teams
  , including service management, service architecture, and operations.
• Participate in and, where required, manage
  virtual project teams
  consisting of project managers, sub-project managers, service management, architecture, and operations.
• Support prioritization, scheduling, and escalation of parallel activities and critical issues.

Reporting, Documentation & Governance

• Ensure the creation and delivery of
  contractually agreed reports
  in coordination with service delivery and account management.
• Create, maintain, and ensure documentation required for service delivery, billing, and performance tracking.
• Support and conduct the preparation of service concepts, analyses, evaluations, comparisons, and reporting.

Procurement & Vendor Management

• Initiate, prepare, conduct, evaluate, and recommend awards for
  tenders, competitions, and orders
  .
• Support commissioning of architecture and operational services.
• Coordinate and communicate with manufacturers and suppliers, including:
• Participation in roadmap meetings
• Coordination of deliveries and orders
• Escalation management
• Order, invoice, and quality management

Special Responsibilities

• Take ownership of specific service topics and manage them independently (e.g. secure communication services, mobile application management development initiatives).
• Support and conduct customer coordination related to service improvements.
• Support the preparation of offers, service descriptions, and change requests.

3. Required Qualifications

Education & Professional Background

• Completed vocational training in an IT-related field,
  or
• Bachelors degree in an IT-related discipline,
  or
• At least
  6 years of professional experience
  in an IT environment

Certifications & Methods

• ITIL Foundation certification
  (minimum ITIL v3 or equivalent)
• Experience with
  service lifecycle management
  , IT service management processes, and reporting
• Experience in
  agile topic coordination
  (e.g. Product Owner activities)
• Project management experience (planning, execution, and control)

Tools & Technologies

• Proficient in
  MS Office tools
  (Excel, PowerPoint, Outlook, Visio, Word)
• Experience with IT processes and tools related to:
• IT service management
• Service level management
• Reporting
• Procurement and ordering processes (e.g. SAP-based ordering)

Language Skills

• German: C2 level
• English: B1 level
• (according to CEFR)

4. Professional Experience

• At least
  3 years of experience
  as an IT expert in
  end-to-end IT service management
  within a mobility environment (e.g. EMM, MAM, application development, secure communication services), covering the full service lifecycle.
• At least
  3 years of experience
  in
  Product Owner or service ownership roles
  .
• At least
  2 years of experience
  in
  project management, task coordination, or project/sub-project leadership
  .

5. Soft Skills & Personal Competencies

• Strong teamwork and collaboration skills
• Professional communication skills with customers and internal stakeholders
• Excellent written and verbal expression, including presentations
• High level of personal responsibility, initiative, and ownership
• Proactive, solution-oriented, and result-driven mindset
• Ability to drive topics independently from initiation to completion
• Strong focus, sustainability, and structured task execution

6. Working Conditions

• Remote / home office share: up to 60%
• Work in a structured, security-aware, and regulated IT service environment

What we offer:

Join a cosmopolitan and internationally mixed team:
We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.

Polish your German language skills:
If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.

Benefit from a fixed contact person from the company:
We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.

Professional growth and development:
With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.

Enjoy regular team events with the company:
We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.

Competitive compensation package:
At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.