Working Student

Who we are

CYTENA is a young and fast-growing high-tech company dedicated to developing automated high-precision lab instruments for the life science research and pharmaceutical industry. Its award-winning devices are used at prestigious academic and pharmaceutical labs around the world to automate workflows in numerous application areas, including stable cell line development, single-cell omics, high-throughput screening and drug discovery. Since 2019 CYTENA is part of the BICO Group.

BICO is the leading bio convergence company in the world, equipping hundreds of laboratories and thousands of scientists with cutting-edge life science technologies. By combining different technologies, such as robotics, artificial intelligence, computer science, and 3D bioprinting with biology, BICO enables customers to improve people's health and lives for the better.

Our mission is: At CYTENA, we make the development of modern therapies faster, safer, and more affordable.

We are looking for a Working Student (m/f/d) - Field Service Support who would like to support our Field Service Team at our office in Stuttgart for 20 hours per week.

Join our headquarters in Stuttgart (Germany) if you are passionate about biotechnology and new instrumentation that bring more automation and efficiency into drug discovery and cell line development workflows to produce therapeutic proteins, gene and cell therapies. 

Responsibilities

• Perform on-site repairs, preventive maintenance, and calibrations of benchtop instruments and equipment.
• Provide hands-on technical application support directly at customer sites.
• Maintain accurate support documentation and reports to enhance service quality.
• Collaborate closely with application, sales, and support teams to resolve and escalate technical issues.
• Ensure high customer satisfaction through a strong support-oriented mindset.
• Communicate effectively with internal teams and external stakeholders.
• Contribute feedback and insights to continuously improve customer support processes.

Qualifications

• Currently enrolled in a university program in biomedical engineering, mechanical, mechatronics, electronics or a comparable field.
• Enthusiastic about developing technical skills related to instrument maintenance and repair.
• Open to hands-on training and continuous learning in workshop or service environments.
• Strong organizational skills, quick comprehension, and a communicative, open personality.
• Good verbal and written communication skills in both German and English.
• Willingness to travel, including occasional overnight stays.

What we offer

Joining CYTENA means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.

• Flexible working: We focus on results not working hours or location. We want our employees to be as productive and happy as possible and therefore rely on a hybrid working model with a lot of flexibility.
• Workplace: An important requirement to work productively You will have a well-equipped workplace with proper IT-Equipment.
• Team building: Teamwork is a top priority for us We are open-minded, help each other and enjoy organizing team events.
• Benefits: The CYTENA team always gives its best, and we want to give something back. You can choose between three great benefits: public transport job ticket, Givve Card or Hansefit - your choice
• On top: We offer free fruit, water and coffee, a cereal and snack bar, a well-connected office with a fantastic rooftop terrace, ball pool, chillout area, underground parking spaces and many more …
• Company Pension Plan: The future of our employees is important to us. It is possible to participate in the company pension plan by our insurance partner with attractive conditions and an above-legal employer's subsidy.
• A chance to make a difference: We are in the life sciences industry and our work is an excellent way to contribute to the development of new drugs and treatments that will be used to help hundreds of thousands of people worldwide.

Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications

At CYTENA, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.