AI Business Process Solution Specialist

AI Business Process Solution Specialist (CRM / ERP / LowCode) /AI Business Solutions for Manufacturing

Multiple Locations, Germany

Date posted

Oct 07, 2025

Job number

1890242

Work site

2 days / week in-office

Travel

25-50%

Role type

Individual Contributor

Profession

Sales

Discipline

Solution Area Specialists

Employment type

Full-Time

Overview

AI Business Process Solution Specialist (CRM / ERP / LowCode) /AI Business Solutions for Manufacturing

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Microsoft AI Business Process Solution Specialist, you will help organizations transform their business processes and technology to adapt and thrive in today's data-driven AI Age. You will form strong relationships with C-Suite executives and Business Decision Makers among our top customers and help them solve their business challenges through long-term, consultative partnerships. You will help them achieve their business goals by bringing industry-relevant business value insights and innovative, industry-leading solutions to enable their end-to-end business transformations. You will organize and lead the entire sales process, from account planning to closing the sale. You will also be responsible for delivering the One Microsoft narrative, competitive differentiation, customer centric pitch, business value proposition and outcomes, and compelling proposals with commercial options. You will be part of a dedicated sales community supported by your adjoining account teammates and support teams.

Qualifications

• Proven solution or services sales experience or Line-of-Business Experience for Manufacturing Suppliers
• Deep understanding of CRM, ERP and/or Low Code applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and how they translate into business impact and value
• Experience working with Manufacturing customers also helpful

Additional or Preferred Qualifications

• Extensive experience in a technology-related sales or account management.

• OR Bachelor's Degree in Information Technology, or related field AND solid experience in technology-related sales or account management.

• OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND solid experience in technology-related sales or account management.

• Solid experience:

• Experience selling CRM, ERP or cloud-based business applications to large enterprise accounts. Developing pipeline through BDM networking, assessing strategic customer objectives, digital transformation opportunity discovery, and an ability to measure and present incremental and new economic value from solutions proposed.
• Ability to sell connected end-to-end business transformation solutions across business units within accounts.
• Leading/orchestrating sales processes across account planning, opportunity planning, customer decision frameworks, evaluation plans and sophisticated business case discussions.
• Deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
• Demonstrated accuracy in forecasting business and maintaining pipeline hygiene.
• Strong track record and history of exceeding sales quota.
• Broad understanding of commercial cloud offerings, Microsoft's cloud platform, and/or competitors and related ecosystems.

Preferred location is Munich.

In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site. The specific days to work from the office or at the customer will be defined in agreement between the employee and their manager.

Responsibilities

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner with and lead Account Planning Team on Account Plan for AI Business Process opportunities, including decision maker identification and solution play selection.
• Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert.
• Build & maintain the required range of qualified pipeline coverage for rolling 4 quarters through digital-first seller tools
• Deliver the One Microsoft narrative and solution pitches to C-Suite executives and Business Decision Makers.
• Orchestrate business value + technical solution demos to align with the customers' desired business outcomes and solution requirements.
• Manage long-term contract renewals with existing accounts to ensure long-term satisfaction and successes.
• Actively and regularly engage in sales community calls/channels and share learnings and best practices.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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