Information Technology Support Engineer

vor 19 Stunden

Bad Homburg vor der Höhe, Hessen, Deutschland Axiom Technologies Vollzeit 45.000 € - 75.000 € pro Jahr

About the Role

We are seeking a skilled
IT Support Technician (L1–L2)
to serve as the first point of contact for technical support needs across the organization. In this role, you will handle day-to-day IT operations, diagnose and resolve technical issues, and ensure employees have the systems and access required to perform efficiently. This position is ideal for someone who is detail-oriented, solutions-driven, and committed to delivering high-quality support.

Key Responsibilities

Tier-1 & Tier-2 Incident Handling

  • Manage, triage, resolve, or escalate support tickets through the helpdesk platform.
  • Perform troubleshooting for user issues including account/password resets, software installations, hardware diagnostics, and basic network connectivity.

Hardware and Software Support

  • Configure, deploy, maintain, and troubleshoot desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals such as printers and AV systems.
  • Support routine system maintenance, updates, and performance checks.

Application and Workspace Management

  • Administer
    Office 365
    applications including Teams, Outlook, OneDrive, and SharePoint.
  • Manage
    Active Directory
    tasks such as user provisioning, permissions, and group management.
  • Support device imaging, hardware lifecycle management, and asset inventory tracking.

Onboarding and Offboarding

  • Prepare and configure hardware, accounts, and system access for new employees.
  • Reassign, decommission, or securely wipe equipment for departing employees.
  • Maintain documentation of onboarding, offboarding, and operational procedures.

Security, Patching, and Documentation

  • Apply patches and system updates in accordance with IT policies.
  • Maintain accurate documentation of system configurations, troubleshooting steps, and standard operating procedures.

Specialized Support and VIP Handling

  • Provide dedicated support for VIP users.
  • Assist with mobile device setup and meeting room technologies, including audiovisual equipment.
  • Ensure smooth operation during key meetings or executive sessions.

Required Qualifications and Skills

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent technical certification/diploma.

Experience

  • 3–5 years of experience in IT support, helpdesk operations, or a similar technical support environment.

Technical Proficiency

  • Operating Systems:
    Windows 10/11, macOS, iOS, Android
  • Applications:
    Office 365, Active Directory, ticketing systems
  • Networking:
    Basic understanding of LAN, VPN, DHCP, DNS, TCP/IP
  • Tools:
    Experience with ServiceNow, ManageEngine, Jira, and remote support tools

Preferred Certifications

  • ITIL Foundation
  • CompTIA A+
  • Microsoft certifications (e.g., MCSA)
  • Apple ACMT
  • Cisco CCST/CCNA

Soft Skills

  • Strong written and verbal communication skills
  • Customer-focused with a professional service mindset
  • Strong analytical and problem-solving abilities
  • Ability to work under pressure and manage multiple priorities
  • Collaborative team player with a proactive approach

  • IT Deskside support Engineer

    vor 2 Wochen

    Bad Homburg vor der Höhe, Hessen, Deutschland Intelligenz IT Vollzeit 40.000 € - 60.000 € pro Jahr

    Job role:IT Deskside support EngineerWork Location:Bad Homburg, GermanyLanguages:EnglishRole Overview:We are looking for Diploma or Graduate candidates who can provide hands-on desktop and laptop support. The role involves resolving day-to-day technical issues, providing end-user support, and ensuring smooth IT operations at the local site.Key...

  • Product Security Engineer

    vor 2 Wochen

    Bad Homburg vor der Höhe, Hessen, Deutschland Fresenius Medical Care Vollzeit 60.000 € - 120.000 € pro Jahr

    In your role as Product Security Engineer (m/f/d) you will be responsible for integrating and maintaining robust security practices within the product development process, ensuring that security risks are managed effectively and that products are resilient against potential threats.This role plays a critical operational role in the implementation and...

  • Information Technology Support Specialist

    vor 1 Woche

    Marburg an der Lahn, Hessen, Deutschland 20c29991-30ac-483a-bd87-616164b60fb5 Vollzeit 45.600 € pro Jahr

    Hemmersbach is looking for IT Support Onsite Technician Based in Marburg.We are looking for an experienced IT Support Onsite Technician for our Marburg location.Requirements:• Fluent in German and good English skills• At least 2 years of professional experience in IT support / onsite support / field service• Very good knowledge of hardware, software...

  • Senior Engineer Process Clean Utilities

    Vor 3 Tagen

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte Vollzeit 80.000 € - 120.000 € pro Jahr

    DescriptionDiscover your exciting roleWe are looking for an Senior Engineer Process Clean Utilities (m/f/d) to join us at the earliest possible date at one of our locations: Hamburg, Leverkusen, Bad Homburg, Stuttgart, Ulm, Nuremberg or Munich.You will work as part of a project team on the planning of pharmaceutical process plants with a focus on clean...

  • Mechanical Commissioning Engineer

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte Vollzeit 75.000 € - 95.000 € pro Jahr

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...

  • Senior Engineer

    vor 12 Stunden

    Bad Homburg vor der Höhe, Hessen, Deutschland NTT Vollzeit 80.000 € - 120.000 € pro Jahr

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAIst Innovation...

  • Mechanical Commissioning Engineer

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte GmbH Vollzeit 90.000 € - 120.000 € pro Jahr

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...

  • Lead Engineer

    Vor 3 Tagen

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte GmbH Vollzeit

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...

  • Lead Engineer

    Vor 3 Tagen

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte Vollzeit

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...

  • Mechanical QA/QC Engineer

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Exyte GmbH Vollzeit 75.000 € - 90.000 € pro Jahr

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...