Content Manager

Small business owners are at the heart of everything we do. That's why we're creating powerful, easy-to-use financial solutions to help them run their businesses with confidence. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can thrive doing what they love.

You'll join the Get Paid Business line, the team driving the success of SumUp's Get Paid portfolio, our card readers and payment acceptance solutions used by millions of merchants across Europe and the rest of the world.

This team is focused on building the products that power SumUp's Get Paid ecosystem — from backend and hardware development to platform and feature delivery — while also accelerating growth, simplifying the customer journey, and building clear, conversion-driven narratives. It brings together the cross-functional product teams building our Get Paid products, as well as a dedicated Growth team led by the VP Growth and supported by two Content Managers, one of whom we are hiring for this role. You'll work closely with product managers, designers, marketers, and channel leads to ensure every piece of content — from web pages to go-to-market campaigns — delivers clarity, quality, and merchant impact.

This position is also part of the Content Chapter embedded within the Central Marketing team. The Content Chapter brings together all content managers across channels and business lines, creating a unified community of practice. It serves as a hub for knowledge sharing, alignment on best practices, cross-functional collaboration, and continuous improvement of SumUp's content standards.

This role begins with a two-year fixed-term contract, with potential for extension based on future business needs.

Explore our Berlin location

• Support and contribute to end-to-end content strategy and execution for SumUp's Get Paid (card reader) products — from product launches to ongoing lifecycle communications
  
  
• Contribute to the  development and maintenance of messaging frameworks and narrative guidelines, ensuring consistent, high-quality, and conversion-focused content across all channels
  
  
• Drive go-to-market content development for new product launches — including web pages, PDPs, landing pages, packaging copy, and enablement materials in collaboration with Product and Marketing teams
  
  
• Collaborate cross-functionally with Product, Marketing, Design, and Localisation to align content with business goals and merchant needs
  
  
• Manage content operations, including briefing, documentation, and workflow visibility in tools like Jira and Notion
  
  
• Use CMS tools to build, update, and QA web content, ensuring accuracy, accessibility, and strong SEO performance
  
  
• Support localization efforts by providing structured source content, clear messaging guidance, and product-specific USPs to ensure consistency across markets

• You have 3–6 years of experience in content strategy, content management, or product marketing, ideally in fintech, SaaS, or e-commerce
  
  
• You're an excellent writer who can translate technical product features into clear, benefit-led messages for diverse audiences
  
  
• You have hands-on experience with CMS platforms (e.g. Contentful, ) and are confident managing web publishing workflows
  
  
• You're structured, data-informed, and comfortable owning complex content ecosystems end to end
  
  
• You bring strong stakeholder management, operational discipline, and a proactive mindset
  
  
• You have native-level English fluency and a passion for clear, customer-first communication
  
  

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Enrolment onto our Virtual Stock Option Programme: you will own a stake in SumUp's future success

A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

A corporate pension scheme where we match up to 20% of your contributions

Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days

Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches

Break4me: 1-month sabbatical after 3 years of service

  Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

At SumUp, we're on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we're just getting started.

We're a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging.

SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

Explore more about our culture on our careers site, or follow us on LinkedIn and Instagram.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.