IT Support Technician

Job Description (Level 1)

Position: IT Support Technician (Level 1-2)

Number of Positions: 10

Work Location: Kronstaundener Weg 1, 83071 Stephanskirchen, Germany

Work Model: Onsite

Shift: General (9:00 AM – 6:00 PM, Monday to Friday)

Experience Required: 2–3 years

About the Role

We are seeking a proactive IT Support Specialist (Level 1) to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our Stephanskirchen office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency in English is essential for effective communication with global teams.

Key Responsibilities

• Technical Support:
• Resolve L1 issues related to Windows OS (Windows 10/11), Microsoft Office Suite, and peripheral devices (printers, scanners, etc.).
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity, IP configurations, VPN access).
• Install, configure, and maintain desktop hardware, software, and mobile devices.
• Hardware & Field (H&F) Management:
• Diagnose and replace faulty hardware components (HDDs, RAM, power supplies).
• Manage on-site IT assets, including inventory tracking and cable management.
• Incident Management:
• Log, prioritize, and escalate tickets using ITSM tools (e.g., ServiceNow, Jira).
• Document solutions in the knowledge base for recurring issues.
• User Assistance:
• Guide end-users through troubleshooting steps via phone, email, or desk-side support.
• Set up workstations for new hires and conduct basic IT orientation.
• Compliance & Security:
• Enforce security protocols (password resets, antivirus updates, patch installations).
• Ensure compliance with IT policies and data privacy regulations (e.g., GDPR).

Required Qualifications

• Experience:
• 3–5 years in L1 technical support for Windows environments.
• Hands-on experience with network fundamentals (TCP/IP, DNS, DHCP, routers/switches).
• Proven ability to troubleshoot hardware issues (desktops, laptops, peripherals).
• Technical Skills:
• Windows OS: Installation, configuration, and troubleshooting.
• Networking: Basic LAN/Wi-Fi support, VPN configurations, and connectivity diagnostics.
• Tools: Proficiency with remote support tools (e.g., TeamViewer) and ITSM software.
• Language: Fluent in English (verbal and written). German language skills B2 above mandatory.
• Work Authorisation: Must hold valid rights to work in Germany.

Preferred Skills

• Certifications: CompTIA A+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation.
• Familiarity with Active Directory (user account management, password resets).
• Basic knowledge of Microsoft Endpoint Manager/Intune.

Working Conditions

• Onsite Requirement: Full-time physical presence at the Stephanskirchen office.
• Physical Tasks: Ability to lift/move equipment (up to 20 kg) and work under desks/workstations.
• Environment: Collaborative office setting with adherence to safety protocols.

What We Offer

• Competitive salary package aligned with German industry standards.
• Opportunities for professional development in enterprise IT environments.
• Structured onboarding and mentorship programs.

Application Instructions

Submit your resume and a cover letter highlighting your Windows/network support experience to by 12/10/2025 Use the subject line:

"Application: IT Support Technician (L1) – Stephanskirchen."

Equal Opportunity Employer: We celebrate diversity and encourage applications from all qualified candidates.

Job Type: Contract

Contract length: 12 months

Pay: 2.136,67€ ,14€ per month

Ability to commute/relocate:

• 83071 Stephanskirchen: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you representing the nationalities of Pakistan, Afghanistan, and Bangladesh?

Experience:

• Windoows OS Support: 5 years (Required)
• L2 Technical Support: 5 years (Required)
• CCNA / Comptia A+ / N+: 5 years (Required)
• Hardware & Field (H&F) Management: 5 years (Preferred)

Language:

• German B2, C1-C2 (Required)

Location:

• 83071 Stephanskirchen (Preferred)

Work Location: In person

Expected Start Date: 15/10/2025