Requirements Analyst

Position Summary

The Requirements Analyst collaborates with project stakeholders to identify operational and application requirements for the system's usual functions and error-handling requirements while prioritizing and documenting these system requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Identify, define and document detailed business requirements from project stakeholders.
• Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflows, reports, and other business needs.
• Translate multiple perspectives into a requirements specification and communicates with project stakeholders regarding test results and changes to the end-product requirements.
• Conduct analysis and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
• Provides functional design help for the project.
• Participate in peer reviews to validate the requirements as well as reviews of the system design, code and test cases to confirm the system adheres to documented requirements.
• Determine system utilization requirements by researching and testing systems.
• Document end user requirements and create workflow and process diagrams to support customer business needs.
• Provide end-user support by email, phone, chat, or face-to-face meetings.
• Provide issue management for end-user problems and ensure consistent high-level responsiveness and customer care.
• Performs quality assurance review of specifications for internal and external delivery
• Participates in writing and executing test plans, test cases.
• Perform other related duties and special projects as assigned.

Minimum Qualifications

• Demonstrated understanding of compliance/regulatory IT Infrastructure.
• Experience using Microsoft Office (Project, Word, Excel, Visio and PowerPoint).
• Strong customer service skills.
• Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately.
• Possess strong conceptual, analytical, and problem-solving skills.
• Experience in gathering and engaging in business process analysis.
• Strong organizational and planning skills.
• Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.
• Advanced situational awareness and ability to respond using available resources.
• Confidence working with and interfacing with stakeholders across different parts of the business.
• Comfortable working with technology, including web-based systems.
• Self-motivated and able to work with minimal supervision.
• Able to adapt quickly in a rapid, changing environment.

Preferred Qualifications

• Bachelor's Degree in related field, or equivalent combination of education and work CEBS designation preferred.
• Minimum of 3 years related experience in pensions, insurance, benefits, or TPA environment preferred.
• Experience with project tools (Clarity, ALM, HDP) preferred

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15-60 pounds at times.
• Ability and willingness to travel as needed.
• Overnight travel may be required.
• Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• Remote work may be required.
• May be subject to interruptions.
• Must be able to have flexible work schedule when workflow requires.
• Meet established attendance and punctuality guidelines.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at -, and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more

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