Media Operations Technician/Master Control

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

Your Opportunity, Your Team

The Media Operations Technician supports QVC and HSN, and under the direction of the Supervisor, Media Operations/Network Operations Center (NOC), you will ensure the accurate and successful operation of transmission output ensuring seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best working practices. You will also manage the operation of end-to-end media management workflows used by the edit suites, live control rooms and non-live playout.

Where You'll Work

• This role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role.
• This role requires you to have the availability to work 1st, 2nd and 3rd shift, any day of the week.

What You'll Do

• Monitor and maintain the health and quality of all outbound transmission/streaming & inbound returns.
• Support additional live feeds and social media simulcast programming.
• Responsible for playout of all live and non-live channels
• Execute live streaming to multiple platforms.
• Monitor and interact with the system dashboards to ensure that systems and platform monitoring is fully functional, troubleshooting issues when they arise.
• Conduct routine QC checks on software, processes, equipment and all incoming and outgoing video and audio signals.
• Preparation, recording, ingest, archiving, restoring and general Asset Management of media workflows and storage systems.
• Perform service recovery according to set procedures during both server-based play out and live shows, informing all relevant departments via the ticketing system.
• Correct configuration and operation of all systems and applications in Media Operations including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met.
• Provide technical and operational support for all new projects and proposals.
• Manage back-up programming for additional channels.
• Repair and maintain broadcast related equipment.
• First line investigation and resolution of technical and operational issues within the transmission and MAM environment and control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.
• Report shift status, technical discrepancies and all operation issues are recorded in the ZEUS system.
• Monitor NOC dashboard and troubleshoot all Broadcast network devices.

What You'll Bring

• College degree, technical school, Military training or equivalent combination of training and experience.
• 1-3 years of recent engineering, control room, media operations or network operations experience in a television broadcast environment.
• Experience operating Media Operations Switcher and related equipment.
• Experience performing basic troubleshooting of both standard and high-definition broadcast video and audio signals.
• Experience in a server-based broadcast operation.
• Must have understanding of analog and digital signal chains, video and audio levels.
• Overall knowledge of the television production processes broadcast operations and technical production requirements.
• Work on elevated surfaces (lighting rafters- studio).
• Work in normal warehouse conditions, which may include hot/cold/dusty/loud environment.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

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