Senior Service Operations Manager

vor 2 Wochen

Munich, Bayern, Deutschland Sungrow Europe Vollzeit

Your mission
Hello there and a warm welcome here at Sungrow

We have an exciting new position for you to consider: our next
Senior Service Operations Manager
for the European region.

Curious what this role is all about? Let's dive in:

  • Establish and optimize service processes across Europe, integrating IATF 16949 quality management principles.
  • Lead cost-efficiency projects using PMP methodology, focusing on service network optimization and inventory control.
  • Manage and enhance third-party service partner performance through training and certification programs.
  • Act as the key liaison between our China HQ and European teams, ensuring smooth collaboration and customer satisfaction.
  • Drive proactive quality assurance by shifting from reactive maintenance to preventive process control.
  • Analyze service-related financial data to identify cost-saving opportunities and improve operational efficiency.

Your profile
That Sounded Great, Right? Now, We Want To Make Sure You Feel Happy In Your Position. Therefore, It Would Be Ideal If You Bring The Following Background

  • Master's degree in engineering, quality management, or a related field.
  • Proven experience in after-sales service or project management within the automotive or similarly regulated industries.
  • Solid understanding of IATF 16949 and its core tools (APQP, PPAP, FMEA, SPC).
  • PMP certification and hands-on project management experience.
  • Strong financial acumen with the ability to interpret service-related financial statements.
  • English and Chinese C1; German is a plus.
  • Willingness to travel up to 50% across Europe.

Why us?
Join a dynamic and cross-functional service team that bridges innovation between our European operations and China HQ.

We are passionate about building lean, efficient, and customer-centric service systems that truly make a difference.

Here, your ideas and leadership will directly shape the future of service excellence in the green tech industry.

About Us
We are a green tech company with young creative minds.

We are fighting every day to make our mission happen –
Clean Power for All

With 870+GW of clean power presently installed worldwide, we are on the road to success

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like

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