Customer Success Leader

What you can expect

The Customer Success Leader will be responsible for building, leading and mentoring a Customer Success team, serving customers across DACH and Central Europe. As our first CS leader on the ground, you will align with a global strategy for customer satisfaction, retention, value realization, and growth. You will develop a Voice of the Customer perspective and work closely with the Head of Customer Success EMEA to build regional initiatives.

This role offers the unique opportunity to shape Zoom's Customer Success strategy in the DACH region while building and leading a high-performing team focused on delivering exceptional customer outcomes.

About the Team

Customer Success is a strategic cornerstone of Zoom's business, driving exceptional customer experiences and long-term value creation. We build meaningful partnerships with our clients, accelerate adoption of our solutions, and serve as trusted advisors throughout their journey. By providing tailored resources and expertise, we enable customers to maximize their return on investment while identifying opportunities for growth. Our team operates cross-functionally to streamline processes, remove barriers, and deliver cohesive experiences—consistently executing on strategic initiatives with a relentless focus on excellence and continuous improvement.

What we're looking for

• 10+ years of customer success experience within the region
• Have a solid understanding of business SaaS business models strategies, leverage insights for strategic growth and guide your team
• Have experience of multi-lingual and multi-market Customer Success operations
• Empower and inspire leaders with the ability to delegate and motivate a team to deliver set vision and objectives.
• Have some experience of working across UCaaS / CX / CCaaS
• Can demonstrate ownership of complex and cross-functional delivery with sustainable and aligned outputs.
• Have built a team from the ground up for a global SaaS business
• Have fluency in German and English, including executive presentation experience

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.