Country Manager | CCS0248

Position Overview
Job Overview:
We are seeking a dynamic and experienced Country Manager to oversee our cleaning operations across multiple industries including Retail, Office, Manufacturing, and Construction sectors. Based in Germany, you will be responsible for leading our cleaning service teams. Leading this rapidly growing sector in our company, the candidate will focus on strategic partnerships, growth, quality, staff management, customer satisfaction, and financial performance.

Mission
Company Overview:
At CCS Cleaning, we have a clear mission: CLEANING TO THE CORE. We do this from a unique perspective. We believe in sustainability towards our planet and our customers. Through environmentally conscious cleaning, we guarantee an ecologically responsible and steadfast result. By being service-oriented, where customization for our customer is the standard, our customers can focus on what they do best. Something we have proudly succeeded in for years thanks to our informal working atmosphere and enthusiastic teams. CCS is a family business around since 1967. We have thousands of employees across 9 countries.

Key Responsibilities

• Strategic Leadership: Develop and execute strategic plans to achieve growth objectives and expand our market presence in the cleaning services sector.
• Team Management: Lead a diverse team of Area Managers, cleaning supervisors and operatives, providing guidance, support, and mentorship to ensure high performance and adherence to company standards.
• Client Relationship Management: Build and maintain strong relationships with key clients across Retail, Office, Manufacturing, and Construction industries, ensuring their cleaning needs are met efficiently and effectively. Develop and implement customer service standards and processes to deliver exceptional experiences. Monitor customer feedback and implement improvements to enhance customer loyalty and retention.
• Operational Excellence: Implement and oversee operational processes to ensure high-quality service delivery, adherence to safety standards, and compliance with regulations. Cultivate a culture of high performance and accountability within the cleaning teams, emphasizing teamwork, excellence, and continuous improvement. Lead by example and promote a positive and supportive work environment that encourages collaboration and innovation.
• Financial Management: Manage budgetary responsibilities, monitor financial performance, and optimize profitability through efficient resource allocation and cost management. Prepare and analyze financial reports, including revenue, expenses, and profitability, providing regular updates to senior management. Identify cost-saving opportunities and implement effective expense control measures.
• Market Analysis: Conduct market research and analysis to identify new business opportunities, industry trends, and competitive threats.
• Compliance and Quality Assurance: Ensure compliance with local regulations, health and safety standards, and company policies. Implement quality assurance measures to maintain service excellence.

Qualifications And Skills
Experience and Qualifications:

• Proven experience in a leadership role within the Cleaning / Facilities Management industry, preferably in a similar setting such as the cleaning business or related service industry.
• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Strong business acumen with a track record of successfully growing divisions or business units.
• Familiarity with strategic partnership development and management.
• Experience in staff recruitment, training, and performance management.
• Knowledge of financial management, margin analysis, and reporting.

Skills And Competencies

• Excellent leadership and management abilities, with a focus on teamwork and fostering a positive work culture.
• Exceptional communication and interpersonal skills to build strong relationships with internal teams, strategic partners, and customers.
• Strong organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
• Results-oriented mindset with a focus on achieving targets and driving growth.
• Proficient in using technology and software systems for reporting and analysis.
• Experience designing and managing bonus frameworks or incentive programs to maximize team performance.
• Innovative mindset with a passion for exploring and implementing new ideas and technologies.

Additional Information

• This role will report directly to senior management and will play a critical role in shaping the productivity strategy and direction of the company within the hotel sector.
• Travel may be required to various locations within the designated region.
• Flexible working hours may be necessary to accommodate operational needs and project deadlines.
• Fluent in German and English
• Must reside in Germany. Based in Berlin preferred.