System Administrator I

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences. 

Be our next Hero - Join one of the leading global online food ordering and delivery platforms

This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events.

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup).

• Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups.

• Support advanced audio/visual setups for large-scale meetings and events hybrid participants), ensuring reliable connectivity and sound/video quality.

• Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance.

• Ensure smooth onboarding and offboarding, and maintain KPIs/SLAs for IT service performance.

• Collaborate with infrastructure and senior IT team members on projects, process improvements, and automation.

• Minimum of 1 year of experience in helpdesk or 1st-level support, with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.

• Strong troubleshooting skills for hardware and enterprise IT software.

• Hands-on experience with enterprise-grade AV systems (e.g., Logitech, Poly, Crestron) in large meeting spaces or auditoriums.

• Ability to work independently and own issues end-to-end.

• High service orientation and excellent customer service skills.

• Strong communication skills (verbal & written).

Nice-to-Have Skills:

• JIRA & Confluence usage 

• Configuration management through MDM deployment 

• JAMF, Intune, Slack, and Google Workspace administration

• Basic IT networking knowledge

• Access administration through Sailpoint IIQ and OKTA

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you're excited to grow, collaborate and be part of the world's leading delivery platform, we'd love to hear from you. Apply today

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.