Aktuelle Jobs im Zusammenhang mit Technical Support Engineer - Osnabrück, Niedersachsen - GraphAware

  • Senior Data Engineer – FinTech Platform

    Vor 2 Tagen

    Osnabrück, Niedersachsen, Deutschland Veta Virtual Vollzeit 5.000 $ - 5.830 $

    Launch Your Next High-Impact Chapter in Data EngineeringAre you a senior-level data engineer who thrives in fast-growing, data-driven environments? We're supporting a global fintech and digital currency platform in their search for a Senior Data Engineer to help scale and optimize their analytics and data infrastructure. This is a full-time, long-term...

  • Structural Engineer

    Vor 7 Tagen

    Osnabrück, Niedersachsen, Deutschland ENERCON Vollzeit

    ENERCON gehört seit 40 Jahren zu den Technologieführern im Bereich der Windenergie. Als erster Hersteller von Windenergieanlagen setzte das Unternehmen ein getriebeloses Antriebskonzept ein, das ein Merkmal aller ENERCON Windenergieanlagen ist. Auch in anderen Bereichen, wie z.B. Rotorblattdesign, Steuerungstechnik und Netzanschlusstechnik ist ENERCON...

  • Field Service Engineer

    Vor 2 Tagen

    Osnabrück, Niedersachsen, Deutschland JBT Marel Vollzeit

    Halte die Welt der Lebensmittel in Bewegung – mit deinem technischen Können Bist du begeistert von praxisnaher Technik und löst gerne komplexe Herausforderungen? Bei JBT Marel gestalten wir die Zukunft der Lebensmittelverarbeitung. Als Field Service Technician (m/w/d) bist du die Fachperson, die unsere Anlagen im In- und Ausland zuverlässig und...

  • Crane Operator Offshore

    vor 2 Wochen

    Osnabrück, Niedersachsen, Deutschland DEME Group Vollzeit

    Our Jack Up vessels and Floating Heavy Lift Vessels are highly technological equipment working in the offshore industry. As a Crane Operator you are responsible for performing heavy lifts in a safe way.Your responsibilitiesYou operate the vessel cranes on board of a Jack-Up Platform (JUP), Heavy Lifting Vessel (HLV), Cable Laying Vessel (CLV) in accordance...

  • Mechanical Engineer

    Vor 2 Tagen

    Osnabrück, Deutschland Envipco Vollzeit

    Summary:As Mechanical Engineer. You'll spearhead the design and development of advanced systems for our Recycling Machines, driving environmental change.Responsibilities:Create, review and release specifications including 3D models, as well as Controlled Engineering Drawings for Fabrication and Assembly.Use SolidWorks and other computer-aided design programs...

  • Werkstudium Technischer Support

    vor 2 Wochen

    49090 Osnabrück, Deutschland Q1 Energie AG Vollzeit

    Join us at Autonomo, a Harvard award-winning AI business founded in 2021. We're changing the game in retail with computer vision software, eliminating checkouts. Picture this: shoppers walk in, grab what they need, and walk out - no queues! Autonomo is at the forefront of: - Checkout-free shopping using computer vision - Autonomous shopping for...

  • AI/ML Engineer

    Vor 2 Tagen

    Osnabrück, Deutschland ONE WARE Vollzeit

    Join us. Build the Future of AI. AI Engineer (m/w/d) im Tech-Startup Standort: Hybrid / Osnabrück Start: ab März 2026 · Vollzeit Lust auf echte Verantwortung statt Konzernprozesse? Bei uns baust du die KI-Kerntechnologie hinter ONE AI, entwickelst Modelle und Trainingspipelines, bringst sie auf Server, Edge und FPGA zum Laufen und arbeitest direkt mit...

  • Software Engineer

    vor 4 Wochen

    Osnabrück, Deutschland ADI Solutions GmbH Vollzeit

    Unser Unternehmen ist vieles: digital, international, weltoffen, gemeinschaftlich. Das Startup-Feeling tragen wir seit September 2018 in uns! Als Tochterunternehmen einer weltweit agierenden Gruppe bringen wir die Digitalisierung des Unternehmens auf das nächste Level.Im Herzen sind wir Softwareentwickler! Für unsere weltweiten Schwesterunternehmen...

  • Software Engineer

    Vor 2 Tagen

    Osnabrück, Deutschland ONE WARE Vollzeit

    Join us. Build the Next Gen AI Platform. .NET Desktop Developer (Avalonia / WPF) (m/w/d) im Tech- Startup Standort: Hybrid / Osnabrück Start: ab sofort · Vollzeit Lust auf echte Verantwortung statt Konzernprozesse? Bei uns entwickelst du OneWare Studio – unsere Open-Source-IDE für die Elektronikentwicklung. Du baust moderne UIs mit Avalonia/WPF,...

  • Software Engineer

    vor 3 Wochen

    Osnabrück, Deutschland ADI Solutions GmbH Vollzeit

    Über das Unternehmen Unser Unternehmen ist vieles: digital, international, weltoffen, gemeinschaftlich. Das Startup-Feeling tragen wir seit September 2018 in uns! Als Tochterunternehmen einer weltweit agierenden Gruppe bringen wir die Digitalisierung des Unternehmens auf das nächste Level. Im Herzen sind wir Softwareentwickler! Für unsere weltweiten...

Technical Support Engineer

vor 4 Wochen

Osnabrück, Niedersachsen, Deutschland GraphAware Vollzeit

Job Location: Open to candidates from anywhere in the EU and UK
Flexibility: Option to work remotely
Keywords: Technical Support, Neo4j, GraphAware Hume, Docker, Networking, Troubleshooting, APIs, Python, SQL, Cypher, PostgreSQL, Oracle, Linux, Java, Syslog

What you will be doing

As a Technical Support Engineer at GraphAware, you will manage our technical support function for GraphAware Hume, our graph-powered intelligence platform. You will provide advanced technical support to our global customer base, ensuring fast and effective issue resolution while continuously improving support processes and tools.

This role is ideal for someone with a strong technical background, a structured approach to support operations, and excellent communication skills. You will act as a bridge between customers and engineering teams, ensuring that client issues are handled efficiently and professionally.

Your responsibilities
  • Act as Level 2 (L2) support, independently troubleshooting and resolving reported technical issues, escalating to L3 as needed with complete technical documentation.
  • Lead and coordinate support operations across time zones, ensuring stability, responsiveness, and continuous service improvement.
  • Contribute to support process design, including SLA structures, metrics definition, and team workflows.
  • Collaborate with engineering and product teams to ensure smooth issue resolution, knowledge sharing, and process consistency.
  • Maintain and enhance documentation and internal knowledge bases (KB) for efficient future issue resolution.
  • Provide online technical support to enterprise customers globally.
  • Participate in root cause analysis, monitor recurring issues, and propose improvements to systems and processes.
What you must know already and be excited to grow further
  • Very strong analytical, structured, and problem-solving mindset
  • Excellent communication skills in English (spoken and written)
  • Cultural awareness and ability to communicate effectively across diverse teams
  • Demonstrated growth mindset and continuous improvement attitude

Technical Knowledge

  • Understanding of:
    • JVM applications (basics)
    • Python (basics)
    • Frontend/browser inspection tools
    • REST/HTTP concepts
    • Support levels, SLAs, and role separation
    • Importance of documentation and knowledge base practices

Hands-On Experience

  • Creating, debugging and maintaining Docker compose files
  • Performing calls against REST APIs
  • Data manipulation using ETL tools or Python
  • Docker environments
  • SQL querying and troubleshooting
  • Network diagnostics on Linux
  • Authentication mechanisms (Auth/LDAP,OIDC)
  • Working with at least one major cloud provider (AWS, Azure, GCP, etc.)
  • Monitoring and log analysis tools
  • Using support/ticketing systems (preferably Freshdesk)

Nice-to-Haves

  • Experience with ESB, Kafka, or message queue systems
  • Familiarity with Neo4j
What we offer
  • Remote-first, results-oriented culture: Work autonomously, stay accountable, and focus on outcomes over processes
  • True flexibility: Work from anywhere in Europe with schedules that balance your life
  • Knowledge growth: Learn through challenging projects and peer collaboration
  • Global connections: Build relationships through regular international team meetups
  • Competitive compensation: Enjoy regular salary reviews that recognise your evolving impact
  • Equity participation: Share in the company's success through our share scheme program

GraphAware's values

  • Sense of ownership: We take pride in our work and responsibility for outcomes, driving meaningful impact through personal commitment.
  • Commitment to excellence: We're motivated to continuously improve and deliver work we can be proud of.
  • Customer success focus: We're dedicated to creating genuine value and building strong, lasting relationships with our customers.
  • Graph innovation leadership: We're passionate about graph technology and excited to push the boundaries.
  • Mutual support: We're always here for each other, fostering an environment where everyone can do their best work.

Ready to make an impact? Join GraphAware and be part of something truly transformative. Apply now and help shape the future of graph analytics