Engagement Manager

This is a full-time, onsite role as an Engagement Manager at our Berlin HQ, preceded with a three-month rotational program with a pathway into a technical customer-facing role. You'll join a cohort of technical talent who build deep product expertise and customer engagement skills from day one—culminating in a position where you'll drive customer success, technical implementation, and long-term account growth for leading organizations adopting AI.

At Langdock, we believe the best Engagement Managers are technical minds who understand both the product architecture and the customer's business challenges. If you're excited about startups, AI, and driving technical customer impact, this is a unique opportunity to build a foundation in product and customer success before stepping into a high-impact role that bridges account management and solutions engineering.

Our Engagement Manager position is preceded by a three-month rotation designed to prepare you for the role:

Month 1: Foundations in Customer Success & Account Management

• Intensive onboarding, product mastery, and shadowing of customer calls and workshops

Month 2: Building in Solutions Engineering

• Hands-on with building assistants/workflows, implementing use cases, and supporting integrations for customers

Month 3: Selling in Sales & Partnerships

• Shadowing and supporting sales and partnership calls, learning how to qualify, pitch, and close deals

Upon graduation, you'll transition into an Engagement Manager role, equipped with deep product knowledge, technical implementation skills, and the ability to design and deliver solutions that drive measurable customer outcomes.

• Master Langdock's AI platform through daily product interactions and real use cases
• Build assistants/workflows for yourself, the team, and customers
• Lead customer workshops, technical deep-dives, and implementation sessions
• Design and architect solutions for high-value use cases across diverse customer environments
• Own the technical relationship with key accounts, ensuring adoption, expansion, and renewal
• Act as the voice of the customer internally, influencing product roadmap and strategy

Technical Depth: You understand how AI systems, APIs, databases, and integrations work—and can architect solutions accordingly

Solution Design: You're able to translate customer requirements into technical implementations and identify opportunities for AI-driven value

Customer Empathy: You anticipate customer needs, motivations, and pain points—and build trusted advisor relationships

Strategic Thinking: You can assess technical landscapes, identify high-value opportunities, and think from first principles

Self-Guided: You drive your own work, take initiative from day one, and work autonomously while prioritizing learning and impact

Our program is designed for people who want to build deep product expertise before owning the entire customer journey. As an Engagement Manager, you are owning customer problems end-to-end: from understanding their pain points and business challenges, to designing and building solutions on our platform together with them, to measuring impact and driving continuous value.

• Early adopter of AI, excited about its possibilities
• Strong technical foundation (databases, APIs, cloud applications, system integrations)
• Ability to understand and communicate technical concepts to both technical and non-technical audiences
• Strong written and verbal communication in English and German
• Thrive in fast-paced, high-growth environments
• Team player who communicates well with diverse stakeholders—from engineers to C-suite
• Eager to build a customer-facing career at the intersection of technical implementation and AI

• Experience in fast-paced environments
• Technical background (engineering, computer science, technical consulting) or demonstrated ability to quickly master technical concepts
• Customer-facing or implementation experience is a plus
• Consistent record of achievement
• German language skills are required for this role

Compensation Range: €90K - €120K