Banking Complaints Management Specialist

Vor 6 Tagen

Berlin, Berlin, Deutschland JPMorganChase Vollzeit

Job Description
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for passionate Complaints Management Specialists.

As a
Complaints Management Specialist
in our
Banking Operations
department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job Responsibilities

  • Receive and process complaints from customers and regulatory authorities in Germany
  • Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.
  • Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence
  • Act as a specialist in complaint processing

Required Qualifications, Capabilities And Skills

  • Experience in complaint management at a financial institution in the German-speaking market.
  • Completed banking apprenticeship or comparable education
  • Fluent written and spoken German and conversational level of English
  • Excellent written and spoken communication skills
  • Knowledge of the relevant regulatory requirements
  • Ability to make our customers feel valued and heard while solving their problems.
ICBCareer

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Banking Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Avaloq Vollzeit

    Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Complaints Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Upvest Vollzeit 80.000 € - 120.000 € pro Jahr

    At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest's Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully...

  • Banking Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Avaloq Vollzeit 45.000 € - 70.000 € pro Jahr

    Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...

  • Banking Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Avaloq Vollzeit

    Unternehmensbeschreibung Die Avaloq wurde in der Schweiz gegründet und hat dort auch ihren Hauptsitz. Mit rund 2.500 Mitarbeitern in 12 Ländern und mehr als 170 Kunden in 35 Ländern baut Avaloq ihre globale Präsenz kontinuierlich aus. Wir sind ein branchenführender Anbieter von Wealth-Management-Technologien und -Dienstleistungen für Finanzinstitute...

  • Banking Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland myGwork - LGBTQ+ Business Community Vollzeit 60.000 € - 120.000 € pro Jahr

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than...

  • Project Management Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Ascanda Innovation Vollzeit

    Role DescriptionThis is a full-time hybrid role for a Project Management Specialist based in Berlin. The specialist will be responsible for overseeing and managing specific projects, ensuring they are completed on time and within budget. Duties include project planning, tracking project progress, coordinating with team members, and communicating project...

  • Data Management Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Nirvs AI Vollzeit

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Data Management Specialist located in Berlin, Germany. The Data Management Specialist will be responsible for managing and maintaining data governance frameworks, ensuring data quality, and overseeing master data management. Day-to-day tasks include...

  • CSA – Banking Ops

    vor 2 Wochen

    Berlin, Berlin, Deutschland W3Global Vollzeit 40.000 € - 80.000 € pro Jahr

    Customer Service Advisor - Banking Operations12 months contractGermany - Berlin3days/week onsite.German and English languages are mandate.As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.Job...

  • Cash Management Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Computer Futures Vollzeit 35.000 € - 70.000 € pro Jahr

    Cash Management Specialist (m/w/d) - temporäre Position in BerlinWerden Sie Teil des Teams unseres KundenUnser Kunde sucht einen engagierten Cash Management Specialist (m/w/d) für eine temporäre Position in Berlin. In dieser verantwortungsvollen Rolle tragen Sie dazu bei, Finanzoperationen zu analysieren, zu steuern und zu überwachen. Nutzen Sie Ihre...

  • Revenue Management Specialist Europe

    vor 2 Wochen

    Berlin, Berlin, Deutschland Wyndham Hotels & Resorts Vollzeit

    Wyndham Hotels & Resorts is now seeking a Revenue Management Specialist Europe to join our team in Berlin.Job SummaryThe Revenue Management Specialist Europe position's primary purpose is to serve participating hotels and assist the Interim Manager, Revenue Management Europe by monitoring for compliance to established Revenue Management Policies and Best...