Process and Quality Manager

vor 2 Wochen

Leipzig, Sachsen, Deutschland Deutsche Telekom Services Europe SE Vollzeit

Deutsche Telekom Services Europe SE
Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, is a shared service of the Deutsche Telekom Group. As an efficient and competent partner, DTSE provides services for Deutsche Telekom AG and its subsidiaries, particularly in the areas of finance, purchasing, and human resources.

Your role
As a Process and Quality Manager, you will analyze complex overall systems and existing processes to identify and evaluate potential for optimization in terms of efficiency and effectiveness in a strategically comprehensive area of responsibility.

  • You will be responsible for developing and implementing concepts for holistic process maps, including all interfaces (E2E).
  • You will be responsible for developing and implementing measures to remedy process weaknesses or gaps, taking technology transfer into account, and driving forward the digitalization of processes.
  • You will develop concepts for improving cross-functional processes, data models, and quality standards, implement them, and develop principles for quality management, including the tools used.
  • You will be responsible for the strategic planning, implementation, and monitoring of quality assurance measures, as well as the definition and monitoring of quality targets, process metrics, and compliance.
  • You will generally advise at the management level on the design of the system and process landscape, e.g., on agile development and process engineering methods, and you will be responsible for cross-functional coordination with process participants, generally at the management level, as well as interface management.
  • You will lead strategically oriented projects.

Your profile
You have a degree or comparable vocational training in a relevant field, or additional specialist training or several years of professional experience in the field of process and quality management.

  • You also have detailed company-specific knowledge or exceptional specialist knowledge and skills:
  • Extensive experience in traditional and agile forms of cooperation
  • Excellent experience in managing strategically oriented projects
  • Outstanding knowledge of process automation and digitization
  • Advanced knowledge of quality management methods/tools and their application
  • Outstanding knowledge of the application of methods/tools for implementing a continuous improvement process

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