Global Process Owner Warehousing

The Senior Logistics Operations Manager / Global Process Owner (GPO) Warehousing supports the Senior Director of Distribution and collaborates closely with regional and local logistics teams to drive best practices across all SAP Distribution Centers and Group Companies. This role leads global warehousing processes, standard operating procedures, and system improvements to ensure operational excellence, compliance, and consistency across Sonova's global logistics network.

Act as the Global Process Owner for Warehousing, driving global warehouse processes and SOPs in collaboration with regional and local teams

Develop, update, and maintain global SOPs and work instructions within Sonova's quality system (eQMS)

Oversee change requests, testing, and approval processes to ensure accuracy and efficiency

Partner with global logistics teams to share best practices and continuously improve operations

Support ERP rollout projects, including user training, process testing, and change management

Manage risk, identify business issues, and collaborate with technical and functional teams to resolve them

Support daily logistics operations with a focus on outbound delivery coordination, capacity planning, and SAP calendar management

Monitor and improve SAP routing times and shipping condition accuracy to optimize delivery performance

Commercial or logistics-related education required; Bachelor's or Master's in Logistics or Supply Chain Management preferred

Minimum of 5 years' experience in warehouse management or logistics functions

Strong knowledge of SAP logistics modules (EWM, TM, GTS) and Microsoft Office

Project management experience, ideally in international or warehouse process design contexts

Excellent communication and interpersonal skills

High attention to detail and ability to prioritize in fast-paced environments

Proven ability to develop processes, SOPs, and work instructions

Fluent written and verbal English (B2); German and/or French a plus

We are looking forward to receiving your application via our online job application platform.
For this position only direct applications will be considered.
Sonova does not recruit via app, telegram, carrier pigeon, or any other format that does not include speaking with an actual human.