Claims Manager

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit

Job Description
Claims Manager – German Speaker (P5)
The
Claims Manager EMEA
will play a pivotal role in the day-to-day management of claims related to our projects across multiple countries in the EMEA region, with a strong focus on Germany.

Below, you'll find more information about the role and Fluence — but first, let's talk about
you
.

You are responsible, agile, a strong leader, and you enjoy what you do.
(Note: These are Fluence's core values — and we take them seriously)
You have at least five years of experience in Contract and Claims Management within the (plant) construction industry. If you've already worked in the energy sector, we'll be impressed. And if you've successfully managed battery projects — we'll be genuinely amazed.

You don't find it boring to manage, assert or defend claims, and develop strategies for risk mitigation and claim prevention— across different EMEA markets. Quite the opposite — you enjoy it.

You can tolerate lawyers (you might even like them). Commercial and technical colleagues are your everyday sparring partners and collaborators.

You're not sitting in an ivory tower — you enjoy working in a diverse environment, interacting with many stakeholders, and integrating seamlessly into the team — the star of the room

You possess excellent judgment — both in business and interpersonal matters. You can assert Fluence's claims while still being well-liked by the other side. Sometimes people tell you:
"Wow, I didn't know claim managers could be cool."
You don't believe in boundaries — you look beyond them. You challenge your colleagues and are open to being challenged to achieve the best possible outcome for Fluence.

You think positively — the glass is never half empty, and you genuinely enjoy finding solutions — always

You are committed to our mission and have a strong
get-the-job-done
attitude.

You demonstrate impeccable ethics and a deep commitment to compliance and safety.
(We don't joke about compliance or safety)
You have excellent interpersonal and collaboration skills, flexibility, and a highly self-motivated work style. In a room full of "industry rockstars," you blend in like a chameleon.

You hold a technical, commercial, or legal degree and are able to handle claims in both
German and English
— this is essential.

You are excited to show how you can use AI to innovate and exponentially improve the way we do claims.

YOUR NEW ROLE
In this role as part of an EMEA wide Claims Team, you will support the EMEA Operational Teams in asserting or defending claims. This is
not an isolated position
— you will add value as part of a team, working in close interaction with your colleagues. We firmly believe in
ONE TEAM
Now, Mutual Claims Are a Serious Matter — So Let's Take a Closer Look At What This Means For You In Detail

• Gather, question, process, and analyze relevant facts and documentation to assess the situation.
• Develop strategies for asserting or defending claims.
• Be part of the team that defines our commercial and legal strategy with customers and suppliers in case of mutual claims.
• Prepare reports and recommendations on how to best handle claims and disputes.
• Analyze project delays with the team and guide your colleagues in documenting delays and other project impacts.
• Work closely with Commercial Project Managers, Project Managers, Quality, Procurement and Legal to assess and manage disputes — ensuring we act based on facts, solid reasoning, and reliability. You will identify risks for Fluence accurately, report transparently, and constantly think about avoidance strategies.
• Establish processes for Claims Management. If you see weaknesses, speak up and help to fix them. Train and exchange ideas with colleagues on how to support effective claims handling.
• Work closely with various stakeholders and management, feeling comfortable as an active, trusted advisor.

Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent
Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.