Customer Success Manager

vor 8 Stunden

Munich, Bayern, Deutschland Rapid7 Vollzeit

As a Customer Success Advisor at Rapid7, you will act as a trusted advisor to customers, helping them maximize the value of their cybersecurity investment. You will leverage your expertise in our products and solutions to ensure customers achieve their goals, foster long-term relationships, and drive business growth.

About the Team
The Customer Success team ensures that our customers achieve success and satisfaction with Rapid7 products. By building strong relationships and proactively guiding customers, the team directly impacts retention, adoption, and advocacy.

About the Role
As a Customer Success Advisor, your primary responsibility will be to serve as a trusted partner for customers and help them fully leverage Rapid7's cybersecurity solutions. Specifically, your focus will be to:

  • Develop and maintain strong, long-lasting relationships with customer stakeholders, including technical teams, project managers, and executives.

  • Act as the primary point of contact for customer inquiries, resolving issues, and proactively identifying opportunities for improvement.

  • Provide guidance and education to help customers optimize product usage and achieve their cybersecurity objectives.

  • Identify and mitigate risks in customer relationships and advocate for customer needs across internal teams.

The skills and qualities you'll bring include:

  • 2+ years of experience in Customer Success or Account Management, ideally in SaaS or cybersecurity

  • Excellent written and verbal communication in German (C1) and English (B2)

  • Proven problem-solving and strategic thinking abilities

  • Knowledge of cybersecurity frameworks and technical concepts

  • Experience with technology deployment and configuration

  • Ability to advise on product adoption and maximize ROI

  • Excellent project management and prioritization skills

  • Familiarity with customer success platforms and tools

  • Industry certifications such as A+, Network+, Sec+, Cloud+, or CCSP are a plus

  • Ability to track and report on customer success metrics

  • Experience providing executive-level briefings and business review

  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

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