Application Manager CRM Solutions

The position is to be filled as soon as possible, with a contract duration of two years. At the end of the initial two-year contractual period, there are good prospects for conversion of the contract from a fixed-term to an open-ended employment contract. Employment location will be Bonn, Germany.

Digital transformation is changing the way we work and collaborate. To strengthen Welthungerhilfe's digital backbone, we are modernizing our CRM landscape — moving from our current SAP-based solution towards cloud-based platforms such as Salesforce and DynaCampaign . To support this journey, we are looking for an engaged and analytical
Application Manager – CRM Solutions
to join our Business Solutions team and our cross-departmental CRM project.

In this role, you will ensure the reliable operation of our existing CRM tools while actively contributing to the implementation of our future CRM environment. You will work at the intersection of marketing, finance, IT, and external service providers — helping us build efficient, integrated, and sustainable systems that support Welthungerhilfe's mission to end global hunger.

Your responsibilities

• Responsibility for the administration, operation, and continuous optimization of the CRM landscape (e.g., MFPlus, Dynacampaign)
• Coordination of system maintenance, user management, and data quality, ensuring stable interfaces with SAP ECC and other connected systems
• Analysis of CRM-related business processes (donor management, campaign management, relationship management) and consultation with stakeholders to improve efficiency and system integration
• Driving CRM-related workstreams in future CRM projects (e.g., Salesforce implementation) as an application expert — from requirements gathering and process analysis to configuration support, testing, data migration, and go-live. Identification of optimization opportunities together with the Domain Data Owner and Process Owner Marketing, streamlining end-to-end processes and reducing manual work through automation
• Acting as a link between business users, the project team, SAP experts, and external partners to ensure seamless system integration and consistent processes
• Coordination of external service providers and monitoring of service quality and system performance
• Documentation of system changes, creation of user guides, and preparation or delivery of training sessions for key users and end users
• Assumption of operational responsibility for newly introduced CRM systems, driving continuous optimization, user adoption, and process automation

Your profile

• Degree in Business Informatics, Business Administration, or a comparable qualification
• 1–3 years of professional experience in application management, CRM administration, or process support, ideally in a nonprofit or service-oriented environment
• Experience with CRM or ERP systems such as Salesforce, MFPlus, Microsoft Dynamics, or SAP (FI/CO, SD)
• Good understanding of donor management, fundraising, or campaign management processes is an advantage
• Ability to translate business needs into system requirements and communicate effectively with both business and technical stakeholders
• You recognize the growing value of data in your field and strive to make evidence-based decisions
• Proactive, analytical, and structured approach to work, with enjoyment in coordinating between departments and external partners
• Motivation to further develop CRM expertise, especially in Salesforce, DynaCampaign and modern cloud applications
• Fluency in English, both written and spoken; German is a strong asset

What we offer

• Fair Compensation: A fair and equal remuneration based on a transparent salary scale.
• Work-Life Balance: Enjoy flexible working arrangements to support a balanced lifestyle.
• Modern & Agile Work Environment: Be part of a forward thinking organization that fully embraces digitalization and innovation across all areas.
• Personal & Professional Growth: Access diverse learning and development opportunities to advance your career.
• Team: Join our dedicated and diverse teams, where passion, expertise, and joy come together to create a better world.

In addition, Welthungerhilfe offers numerous other benefits, which are listed under
Our benefits
.

Please send your application via our online recruiting system by January 11, 2026.
Your contact person is Peter Doerr. Welthungerhilfe is committed to fighting terrorism in all its activities. Accordingly, any applicant who is offered employment will be screened against lists of known and suspected terrorists.

*Welthungerhilfe values diversity and ensures an inclusive, non-discriminatory working environment. We welcome applications from suitably qualified people from all sections of the community.