Account Delivery Lead – Strategic Automotive Client

Vor 4 Tagen

Wolfsburg, Niedersachsen, Deutschland DXC Technology Vollzeit 80.000 € - 120.000 € pro Jahr

Overview
Job Description:
The Account Delivery Lead (ADL) is responsible for the successful delivery of IT services and solutions to a major automotive client. This role ensures operational excellence, client satisfaction, and alignment with the client's evolving technology roadmap. While the focus is on IT delivery, the role also integrates client success principles to foster long-term strategic partnerships. Familiarity with embedded software development is a valued asset.

Key Responsibilities
Delivery Leadership

  • Lead the end-to-end delivery of IT programs and services, ensuring adherence to SLAs, KPIs, and quality standards
  • Oversee cross-functional teams across cloud, DevOps, enterprise platforms, and infrastructure domains
  • Ensure compliance with industry standards such as ASPICE and ISO 26262 where applicable

Client Success & Relationship Management

  • Act as the primary delivery interface, building trusted relationships with client stakeholders across engineering, procurement, and program management
  • Proactively identify client needs and align delivery strategies to support their business goals
  • Monitor client satisfaction and implement feedback loops to drive continuous improvement

Strategic Engagement

  • Support account growth by identifying upsell and cross-sell opportunities in collaboration with sales and solution teams
  • Contribute to strategic planning and roadmap alignment with the client's digital transformation initiatives

Operational Excellence

  • Drive continuous improvement, cost optimization, and delivery predictability across all workstreams
  • Collaborate with internal teams to ensure effective staffing, onboarding, and retention of delivery personnel in high-demand areas like cybersecurity, test automation, and cloud engineering

Experience
Candidate Profile:

  • 8+ years in IT delivery or program management, with at least 3 years in client-facing roles within the automotive sector
  • Experience working with enterprise clients in a delivery or customer success capacity

Education

  • Degree in Computer Science, Engineering, or related field

Skills

  • Strong understanding of enterprise IT systems, cloud platforms, and agile delivery models
  • Familiarity with embedded software development (e.g., AUTOSAR, ADAS, OTA) is a plus
  • Excellent communication, stakeholder management, and conflict resolution skills
  • Ability to translate technical delivery into business value for client stakeholders
  • Data-driven mindset with experience using KPIs and customer health metrics to guide decisions

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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