client advisor

vor 21 Stunden

Hamburg, Hamburg, Deutschland CELINE Vollzeit

POSITION: Sales advisor
PERMANENT CONTRACT / HAMBURG

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT
As Sales Advisor, you will act as brand ambassador. You will be a model in terms of sales, customer experience and loyalty,

You will promote the brand's culture and values as well as developing your client's portfolio.

Job Responsibilities
Your impact
Key Responsibilities

  • Contribute to the development of sales and the achievement of sale objectives.
  • Welcome and advise our customers and provide the best customer service.
  • Share with our customers the story behind our products and deliver our expertise.
  • Be proactive and bold by proposing complementary products.
  • Contribute to the recruitment and retention of our customers by building privileged and lasting relationships with each of them.
  • Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
  • Control and respect the internal procedures and guidelines
  • Support the digital actions of the House.

Brand ambassador and promoter

  • Be the ambassador of the brand and endorse the culture and values to promote CELINE
  • Ensure the best level of client experience
  • Endorsing the CELINE spirit with your creativity and your sense of excellence.

Profile
keys for success Education: Business School, University or "equivalent experience" Experience: Retail experience required Experience in luxury/fashion business a plus Competencies: High product and Fashion sensitivity and knowledge Ability to understand and go beyond customers' needs Taste for challenge and team spirit High sensitivity to client experience and loyalty Exceptional interpersonal skills, empathy, sincerity and curiosity Ability to manage multiple priorities in a fast-paced environment Detail oriented Excellent written and verbal communication skills. Flexibility to work a retail schedule including evenings, weekends, and holidays Languages: Fluent in German and English, proficiency of other language(s) will be an advantage Workplace: Hamburg

Additional Information
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

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