Senior Account Manager

About us

Headquartered in Düsseldorf, Techno Design specializes in Apparel as well as Home & Living. We manage every process in the global supply chain and offer complete procurement solutions to our customers, which include leading global retailers and brands. Techno Design also operates sourcing offices in India, China, Bangladesh, US, Pakistan and Egypt. Techno Design GmbH is a part of PDS Limited, which is listed on the BSE Ltd. and the National Stock Exchange of India Ltd.

Role Overview

The Senior Account Manager (Home Textiles & Hard Goods) will be responsible for managing day-to-day business operations with customers. Acting as a bridge between our clients and Techno Design's global sourcing network, this role ensures smooth execution from product development to delivery.

The position requires strong commercial acumen, excellent communication skills, and a deep understanding of home textiles, home décor and furniture. The Account Manager will drive business growth, maintain client satisfaction, and ensure flawless coordination between client stakeholders, internal teams and international sourcing offices.

Key Responsibilities

Account Management & Customer Success

• Act as the main point of contact for assigned customers across buying, design, quality, and logistics functions.
• Build and nurture long-term relationships through proactive service and clear communication.
• Translate customer requirements into actionable briefs for sourcing and production teams.
• Ensure smooth execution of seasonal programs and core assortments.

Assortment Planning

· Developing and optimizing the seasonal product mix in alignment with brand strategy, sales goals, and customer insights.

Business Performance & Execution

• Manage the complete order lifecycle—from product briefing and costing to shipment and invoicing.
• Support margin optimization and price negotiations in collaboration with sourcing offices.
• Monitor key performance metrics (sales, margins, on-time delivery, quality) to ensure customer satisfaction.
• Maintain accurate and timely data in internal systems (PLM, ERP, reporting tools).

Strategic Growth & Development

• Identify new business opportunities within existing customer portfolios.
• Use market and trend insights to guide product and sourcing strategies.
• Collaborate with design and merchandising teams to align assortments with customer brand positioning.

Cross-Functional Collaboration & Reporting

• Coordinate with sourcing, quality, compliance, and logistics teams to ensure operational excellence.
• Provide regular business updates and account performance reviews to senior management.
• Support the Account Management leadership team in business planning and process improvements.

Candidate Qualifications & Experience

Required:

• Bachelor's degree in Business, Supply Chain, or related field.
• Minimum 7-10 years of experience in account management, sourcing, or buying within home, furniture, or hard goods categories.
• Proven experience working in home & hard goods category with international suppliers and managing key retail accounts.
• Strong negotiation, analytical, and organizational skills.
• Excellent verbal and written communication skills in English; German proficiency is an advantage.
• Proficient in Microsoft Excel, PowerPoint, and business management tools (PLM/ERP).
• Willingness to travel internationally as required (1–2 trips per year to Asia or sourcing hubs).
• Experience in European retail or private-label sourcing environments.
• Ability to work independently in a dynamic, fast-paced setting.

Art der Stelle: Vollzeit, Festanstellung

Arbeitsort: Vor Ort