Field Excellence Manager

No Relocation Assistance Offered

Job Number # Hamburg, Hamburg, Germany

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Field Excellence Manager is part of the DACH Field Sales team of Hill's Pet Nutrition, generating success in the Veterinary & Pet Store business (dog & cat nutrition). This role is responsible for optimizing and standardizing core commercial processes & tools to help Territory Managers maximize their time with customers and improve in-clinic execution. Partnering closely with various other departments, the Field Excellence Manager simplifies ways of working and translates strategic priorities into practical, repeatable field routines. Success is measured by higher field productivity, better customer data quality, faster cycle times, and superior customer outcomes.

Process Optimization and Standardization

• Map and simplify workflows like clinic segmentation and targeting, call/visit planning, demand capture and order facilitation
• Design standard operating procedures/playbooks for pre-/during-/post-visit routines
• Support business development processes (customer landscape mapping, lead generation)

Tool and Data Enablement

• Own field requirements as Key User for Sales Force Applications (e.g. CRM: SAP C4C)
• Prioritize enhancements with IT for relevant Field Sales tools
• Establish data governance for clinic master data management: Define required data for future growth and elaborate data collection procedures

Field Productivity and Execution

• Optimize territory design and routing across DACH
• Reduce admin time through automation (e.g. order facilitation, route planning)

Training, Change Management, and Communications

• Develop role-based training on tools/processes (e.g. CRM templates)
• Create quick-reference guides, playbooks, and microlearning for new hires and refreshers
• Run pilots/A-B tests (e.g., new visit template) and scale proven approaches.

Team Capability Improvement

• Assessment of capability status & identify individual training needs of our Field team
• Develop tailored training roadmaps to strengthen commercial selling & scientific detailing skills

Performance Management

• Define KPIs and run monthly/quarterly reviews on process adherence and impact.
• Establish feedback loops from the field (surveys, office hours, market immersions) to continuously improve tools and workflows.

Qualification / Requirements:

• FH/University degree in Business or Informatics. Veterinary background with relevant business experience in Field Sales/Process management are also qualified
• Proven track record in Field Sales, Sales Operations or Retail/Professional Execution
• Proven experience in process design, continuous improvement, and change management
• Experience in Veterinary Nutrition/Animal Health is a plus
• Tool exposure: Google Office suite, CRM, BI tools and other Sales Force Applications
• Customer centricity; fluency in translating scientific priorities into practical field routines, aligned with our strategies & objectives.
• Excellent internal & external stakeholder management
• Strong facilitation, training, and coaching skills for Field Sales audience
• Structured, data driven problem solving with hands-on mindset
• High ownership and agility; comfortable piloting, iterating, and scaling.
• Commercial experience in pet food business and/or veterinary industry is a plus

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.