senior performance analyst

Summary

WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.

At Hyatt, we're more than just a hotel chain—we're a global family that shares a passion for hospitality. Our 1,400+ exquisite accommodations span across 79 countries, offering not just luxurious experiences but also a diverse, international work environment that inspires and nurtures. As part of our team, you'll craft unforgettable stays and become part of a dynamic culture that thrives on innovation and excellence.

Hyatt Services GmbH, based in Mainz, operates as a Shared Service Center in the areas of accounting, reservations, information technology, revenue management, and sales & marketing for its affiliated hotels.

For further information about the company, we invite you to visit our website:

Become a part of the Hyatt family by joining us as Senior Performance Analyst – Franchise EAME (m/f/d) at Hyatt Services GmbH in Mainz.

What We Offer

• Global accommodation at Hyatt Hotels at employee rates
• Job ticket for public transport
• Company savings plans
• Electronic time tracking—no loss of overtime
• Personalized training and career programs
• Modern workplace in the heart of Mainz city center
• International team (colleagues from over 54 nations)
• Complimentary beverages (coffee specialties, tea, and water)
• Additional vacation day for special occasions
• Supplementary company health insurance

The Role

The primary role of the Performance Analyst – Franchise EAME is to provide timely, actionable insights that improve portfolio revenue performance across EAME franchise hotels. The Performance Analyst turns data into actionable intelligence, focus on key performance indicators and key behaviour indicators to improve hotels' performance. They will collaborate with franchise operators and internal teams to optimize RevPAR, TRevPAR, channel mix, direct channel contribution, loyalty contribution, while elevating data quality and self-serve analytics. They will support franchise hotels' forecasting and establish a measurable test‑and‑learn cadence (clear baselines, hypotheses, impact reads) to sharpen forecast accuracy. The tasks of the Performance Analyst Franchise will range from technical system issues across various Commercial Services functions, to providing advanced knowledge-based materials and strategy for both trouble shooting and driving brand contribution. This role will also be responsible for proactively using data to help action hotel performance across each Commercial Services function.

• Daily support of all EAME franchise properties in handling commercial programs activation & implementation questions coming from operators and hotel commercial leadership.
• Provide recommendations on programming and how to implement best practices to improve performance.
• Drive brand contribution by using data and analytics from various data analytics insights to identify trends and opportunities in underperforming hotels and portfolios.
• Analyze and leverage a mix of Hyatt's proprietary tools to support hotel & operator grow their Key Performance Indicators and Key Behaviour Indicators.
• Schedule the cadence of hotel/cluster/portfolio reviews with the Director of Revenue & Performance - Franchise: set agendas, prepare materials, surface performance gaps vs. budget/index, and document clear actions with owners and due dates.
• Develop and evolve dashboards (e.g., Power BI/Tableau/ThoughtSpot) with clear definitions and single-source-of-truth KPIs; automate recurring reports to reduce manual effort. Measure impact of initiatives in Franchise hotels(offers, visibility campaigns, loyalty member rate, packages, upsell) and report ROI.
• Translate complex analysis into crisp insights and recommendations tailored for hotel teams, owners, and senior leadership.
• The position responsibilities outlined above should not be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Required Skills
- 4+ years of hotel commercial services management experience
- Experience with industry tools required (TravelClick Suite, Tableau, Thoughspot, Ideas, Power BI)
- Data-driven with experience in revenue analytics platforms and performance storytelling.
- Excellent project management, communication, and stakeholder engagement skills.
- Proven ability to work in a fast-paced environment
- Previous franchise management company experience preferred
- On-property hotel experience preferred
- Hyatt and Hyatt systems experience preferred
- Education and Expertise: Bachelor's degree preferred

You don't Meet All Criteria?

Don't let that stop you We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.

We Live Inclusion

Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.

Interested?

Then, we look forward to your application

By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at

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