AS Senior Warranty Expert

Vor 7 Tagen

Frankfurt am Main, Hessen, Deutschland BYD Europe Vollzeit

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

  • Provide level 2 warranty support to the network
  • Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners.
  • Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
  • Work closely together with the quality department, level 2 technical support and the Area Service Managers
  • Responsible to organize and execute warranty audits
  • Perform warranty analysis based on historical data
  • Perform dispersion analysis and management of the dealer network
  • Work closely with the level 1 warranty claim management
  • Responsible for pre-approval and goodwill assessment process
  • Ad hoc activities and reporting

Qualifications:

  • Strong warranty management and auditing background
  • 7+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
  • Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
  • Excellent written and verbal communication skills in German language and English is a must.
  • High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
  • Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

  • Opportunity to work in a dynamic and innovative industry.
  • Competitive salary and benefits. Exposure to global automotive trends and strategies.
  • A collaborative team environment that fosters professional growth.

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