SRE / Incident Management (x/f/m)

We are looking for a
Site Reliability Engineer / Incident Management
to join the
Doctolib Operations Center
team.As a
Site Reliability Engineer / Incident Management
, your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform. You will lead efforts in incident and problem management, enhance day-to-day operational capabilities, and consult on infrastructure and platform improvements with teams across the organization.Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.
Your responsibilities include but are not limited to:

• Create monitoring tools for the platform and act as first-level responder for site impairments
• Communicate with internal and external stakeholders to assess platform quality and suggest improvements using your broad knowledge of the stack
• Act as Incident Manager during incidents to ensure teams follow appropriate lines of inquiry and have necessary resources to perform their tasks
• Help teams research thorough root cause analyses after incidents and track implementation of improvements
• Assess non-standard changes as part of the Change Advisory Board to prevent production impact and ensure proper communication with incident management

About our tech environment

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here

Who you are
Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

• You have strong organizational skills and an insatiable curiosity
• You are willing to communicate across several levels of the organization and potentially outside of it to business partners
• You have strong knowledge of Linux-based systems, including the CLI and bash commands
• You have strong knowledge of cloud-based systems (AWS preferred)
• You are fluent in English

Now it would be fantastic if you:

• Have knowledge of a high-level language like Python or Ruby
• Have working knowledge of the Kubernetes ecosystem
• Are familiar with common software engineering tools like Confluence, Jira, DataDog, and Elasticsearch

What we offer

• Company health insurance through our partner Allianz
• Minimum 28 days of paid leave
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• A flexible workplace policy offering both hybrid and office-based mode
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Reimbursement of public transportation

The interview process

• 30min phone screen with a Tech Recruiter
• 1h30 Technical interview (SRE)
• 1h30 Behavioral interview
• At least one reference check

Job details

• Permanent position
• Full-time
• Berlin, Germany
• Start date: as soon as possible

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
Join us in building the healthcare we all dream of
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