CRM User Analyst

Vor 5 Tagen

Hamburg, Hamburg, Deutschland JobLeads GmbH Vollzeit
What it's all about

The Team:
Join a forward-thinking, AI-first company that values autonomy, innovation, and measurable impact. Our Business Intelligence team plays a critical role in connecting data with decisions—fueling smarter growth and user-centric strategies. With a flat structure, flexible remote culture, and a team of over 100+ collaborators across the EU, we prioritize action over process and experimentation over perfection.

Your Role:
As CRM User Analyst, you'll sit at the intersection of CRM, marketing, and product analytics—helping us uncover how users engage with lifecycle campaigns and onsite experiences. Your insights will directly drive retention, reactivation, and long-term user value. This is a high-impact role ideal for someone who thrives on turning complex data into simple, actionable growth levers.

What You'll Be Doing:

User Journey & Funnel Analysis

  • Analyze user behavior across the full funnel—from first touch to subscription and retention.

  • Identify drop-off points, reactivation triggers, and key drivers of lifetime value.

  • Develop hypotheses, run A/B tests, and evaluate campaign experiments across CRM and onsite experiences.

CRM & Lifecycle Analytics

  • Monitor and optimize lifecycle performance (onboarding, activation, retention, churn).

  • Measure the impact of email and onsite campaigns on engagement and conversions.

  • Design and assess CRM attribution and experimentation strategies to drive lifecycle improvements.

Marketing & Attribution

  • Link CRM and marketing initiatives to user behavior and business KPIs.

  • Build and refine multi-channel attribution models to measure cross-channel effectiveness.

  • Provide actionable, data-driven recommendations to support campaign planning and strategy.

Data Products & Reporting

  • Create and maintain Power BI dashboards for CRM, retention, and campaign performance.

  • Enable self-service analytics across CRM and cross-functional teams.

  • Collaborate with stakeholders to define consistent metrics and ensure data integrity.

Predictive & Advanced Analytics

  • Conduct churn prediction, LTV modeling, and reactivation opportunity analysis.

  • Segment users into cohorts and track engagement and retention trends.

  • Build and test models for personalized communication and enhanced conversion strategies.

What You'll Need:

  • 7+ years of experience as a Data Analyst in B2C or subscription-based environments.

  • Proven track record in CRM analytics, email marketing performance, and attribution modeling.

  • Deep knowledge of conversion funnels, user retention metrics, and lifecycle analysis.

  • Advanced SQL and Power BI proficiency.

  • Experience connecting CRM, marketing, and product data sources.

  • Familiarity with A/B testing, cohort analysis, and customer segmentation.

  • Strong communication skills and the ability to translate data into clear business insights.

  • A curious, proactive mindset with a drive for measurable impact.

Nice If You Have:

  • Experience with omnichannel CRM platforms (email + onsite).

  • Background in churn prevention and reactivation marketing.

  • Familiarity with marketing/CRM attribution modeling techniques.

  • Confident use of Python for analysis, modeling, or automation tasks.

What You Can Expect On Board:

  • Competitive compensation.

  • Fully remote work with flexible hours and minimal bureaucracy.

  • Budget for conferences, training, and all necessary tools.

  • Annual company sailing week in the Mediterranean plus EU-wide team meetups.

  • A culture where "let's test it and measure it" beats "let's meet and discuss it."

If you're passionate about connecting data to action, driving user engagement, and optimizing CRM performance, we'd love to meet you. Join us in building AI-powered growth strategies—where curiosity, experimentation, and user impact take center stage.

Apply now and help shape the future of data-driven engagement.

  • Business Analyst CRM

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland ECE Group GmbH & Co. KG Vollzeit

    Willkommen bei der ECE. Als Experte für komplexe und nachhaltig erfolgreiche Immobilien erschaffen wir Shopping-, Arbeits- und Wohnwelten am Puls der Zeit. Mit 3.100 Mitarbeiterinnen und Mitarbeitern sind wir in 12 Ländern aktiv und betreuen Immobilien im Wert von 31 Milliarden Euro. ECE Marketplaces betreibt rund 200 Shopping-Center und ist führend im...

  • Marketing Data Analyst

    vor 1 Woche

    Hamburg, Hamburg, Deutschland Digital Masters GmbH Vollzeit

    HAMBURGFESTANSTELLUNGVOLLZEITHYBRIDES ARBEITENWas suchen wir?Bei uns triffst du Entscheidungen zu 100 % datenbasiert – keine Bauchgefühle, sondern klare Analysen und wertvolle Learnings. Mit ganzheitlichen Strategien optimieren wir Performance und User Experience und stellen die Ziele unserer Kunden in den Mittelpunkt.Ob Social- und Google-Ads,...

  • CRM Manager Sales/Service

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Körber Group Vollzeit 60.000 € - 120.000 € pro Jahr

    You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.Your role in our teamBuild-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizationsRun hands-on...

  • Senior Business Analyst

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Hyand Group Vollzeit 60.000 € - 120.000 € pro Jahr

    Als innovativer IT-Dienstleister begleiten wir unsere Kunden aus den BranchenRetail,Public,BankingundInsuranceauf ihrem Weg in die digitale Zukunft. Wir unterstützen sie dabei, Prozesse zu optimieren, moderne IT-Lösungen einzuführen und nachhaltige Digitalisierungsstrategien umzusetzen.Zur Verstärkung unseres Teams suchen wir dich – einen...

  • Business Analyst – Kundenportal

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland x1F GmbH Vollzeit 80.000 € - 120.000 € pro Jahr

    Du bei x1FGestalte IT-Projekte, die Wirkung entfalten – in einem stabilen, regulierten Umfeld. Wir suchen Business Analysten (m/w/d) auf unterschiedlichen Leveln für anspruchsvolle Kundenprojekte im Förderbanking. Starte bei x1F in Rollen, die dich fordern und fördern. Hier gestaltest du Projekte, übernimmst Verantwortung und entwickelst sichtbar...

  • Web Analyst

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Digital Masters GmbH Vollzeit

    HAMBURGFESTANSTELLUNGVOLLZEITHYBRIDES ARBEITENWas suchen wir?Bei uns triffst du Entscheidungen zu 100 % datenbasiert – keine Bauchgefühle, sondern klare Analysen und wertvolle Learnings. Mit ganzheitlichen Strategien optimieren wir Performance und User Experience und stellen die Ziele unserer Kunden in den Mittelpunkt.Ob Social- und Google-Ads,...

  • Lead Product Analyst

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland ParshipMeet Group Vollzeit

    Our new Business Insights team brings together Analytics and UX Research to enable more informed decision-making across product and business contexts. By connecting what people do, why they do it, and what impact their behavior has, we turn data into strategic recommendations. Our analysts (all genders) go far beyond reporting: They define success, challenge...

  • CRM/Live ops Manager

    vor 1 Woche

    Hamburg, Hamburg, Deutschland justDice Vollzeit

    JustDice is a leading developer of mobile gaming loyalty programs. We create engaging products that entice users to play captivating games and earn real rewards. JusDice is part of the Applike Group ecosystem, backed by strong financial support from Bertelsmann, and boasts a highly motivated workforce.As a CRM / Live Ops Manager you will plan, execute, and...

  • CRM Lead

    Vor 4 Tagen

    Hamburg, Hamburg, Deutschland Freudenberg Group Vollzeit

    Working at Freudenberg: We will wow your worldResponsibilities:Project Management:Define, plan, and execute the CRM implementation project in alignment with business goals, timelines, and budget.Serve as the primary point of contact between business stakeholders, IT teams, CRM vendors, and integration partners.Requirements & DesignLead business requirements...

  • IT Business Analyst

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland Rail-Flow GmbH Vollzeit

    Your missionAs a (Junior) IT Business Analyst / Implementation Consultant (m/w/x), you are a member of a product team consisting of product owners, business analysts and software developers. You play a key role in the customer-centric Design, implementation and ongoing development of our platform and software-as-a-service products. We mostly work remotely...