Sr. Manager Professional Services

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
Sprinklr Professional Services acts as a trusted advisor and project implementation unit towards our customers. This role manages a portion of Sprinklr Professional Services project portfolio in Central and North Europe team. The successful candidate will lead a part team of high-performing consultants and project managers focused on successful, value-oriented Sprinklr deployments that ensure customer satisfaction and adoption.

What You'll Do

• Manages and directs a part of regional high-performing consulting team, contributing to the development of Implementation Consultants, Project Managers and Managed Services consultants.
• Provides both technical and organizational leadership towards the team.
• Maintains own and team performance against key business metrics, such as utilization, revenue generation and project profitability, implementing strategies to enhance individual and team performance where applicable.
• Co-defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders.
• Collaborates with other units across Sprinklr with a particular focus on collaboration with license sales.
• Assures implementation delivery standards at cross-team level and takes action when standards are not met.
• Facilitates team feedback to regional professional services leadership.
• Partners with Engagement Management leaders on forecasted services opportunities, project scope and resources.
• Maintains a high level of employee satisfaction, developing star performers, and implementing strategies for underperformers.
• Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements.
• Participates in high-level, strategic customer meetings in support of consultants, representing Sprinklr Professional Services leadership.
• Acts as an escalation point for implementation consultants, for both internal and external stakeholders.
• Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Professional Services
• Coordinates expert-level solution recommendations and problem resolution when needed through reusing knowledge across projects.

What Makes You Qualified

• Minimum 8 years of experience in technology consulting or professional services unit of an enterprise SaaS vendor. Prior experience managing and developing services teams.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Strong people and team management skills.
• Strong willingness to learn and absorb technical concepts. Demonstrate a passion for the customer experience technology with eagerness to learn
• Highly commercially aware and able to manage a portion of the project portfolio for revenue and marginality.
• Ability to work independently and as a member of a team, within region and across regions.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
• Passion for solving client and internal challenges, and commitment to client delight.
• University degree, or higher advantageous.
• German language skills optional and a plus.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
We focus on our mission
: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product
: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people
: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy
: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams:
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.