Program Manager II

Our client, one of the largest E-commerce companies in the world, he is looking for a Program Manager on a temporary basis in Munich.

We're hiring: Partner Manager – EU Credit Business Operation
Contract
: 6 months with possibility of extension

Description
We are seeking a hands-on, multi-talented high-performing, customer obsessed and data driven Partner Manager for our Credit Business Operations team. Partner Managers in the EU Credit Business Operations team are responsible for managing both "run-the business" tasks as well as existing programs, projects and finally deliver strategic business goals.

The EU Credit Business Operations team looks after the Credit payment products operations to ensure customers have the best customer experience when they use these payment products, which are offered in collaboration with external financial partners.

Essential to this role is the ability to multitask in an environment of numerous demands, as well as maintain the highest standards with our internal stakeholders and external partners. Applicants will be expected to be in charge of cross functional projects, identify customers pain points, address issues, provide process improvements, develop internal documentation, and contribute to a great team environment. Applicants should have a clear, communicative presence in person and in writing, and have the discretion to make business judgement on a daily basis. This position has a significant impact on the experience of our customers and our partners, and is an excellent opportunity to learn and grow in an exciting and fast-paced environment.

Key job responsibilities

• Facilitating relationships with third-party partners and internal customers

• Driving projects to improve customer pain points within the larger Payments organization

• Identifying operational gaps and proposing requirements for new projects

• Resolving customer-impacting issues

• Supporting new payment products or functionality post-launch

• Developing metrics for assessing performance and trends

• Conducting deep dives in all areas of your product responsibilities

•
Demonstrating significant annual efficiency improvements

About the team
The EU Credit Business Operations is responsible for multiple functions involving internal stakeholders (i.e. Product, Marketing, Legal, Engineering, Customer Service) and our external financial partners. These include "run-the-business" functions such as managing customers or technical escalations, internal business reviews and partner relationship management. EU Credit Business Operations team also focuses on reducing friction on the customers journey and improving the credit customers experience, working backwards from customers.
We seek continuous improvement through standardization, automation, and elimination of repetitive tasks to build strong and sustainable processes. Our goal: scalability and higher customer satisfaction.

Basic qualifications

• experience in program or project management
• experience using data and metrics to drive improvements
• experience owning program strategy and end-to-end delivery
• Fluent level of English
• Ability to work cross-functionally with tech and non-tech teams

Preferred qualifications

• Master's degree, or MBA in business, operations, adult education, organizational development, instructional design or related field

• experience leading process improvements

• experience in complex problem solving, and working in a tight schedule environment

• experience implementing repeatable processes and driving automation or standardization

• French, Spanish, Italian or German is a plus

Skills

• Program & Project Management – Leading initiatives and delivering results.
• Stakeholder Management – Building strong internal and external relationships.
• Payments – Knowledge of credit payment products and financial partnerships.
• Operations – Driving process improvements and scalability.
• Data Analysis – Using metrics to identify trends and optimize performance.
• Strategy – Aligning initiatives with long-term business goals.

Details

• Workload
  : Full-time (40 hours/week)
• Location
  : Onsite
• Start Date:
  ASAP
• Contract Duration:
  6 months with a possibility of extension

Job Title:
Program Manager II

Location:
Munich, Germany

Job Type:
Contract

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