Customer Value Associate

Our Promise: Become a Customer Value Manager within 6 months

The Customer Value Manager (CVM) role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable value. Normally, professionals enter this world after gaining experience in consulting or similar roles for 2y+.

With the Pioneer Program, we offer you a fast-track entry: in just 6 months you will develop the skills, confidence, and knowledge to work directly with our customers' leadership teams, manage daily customer interactions, and deliver your own projects that help procurement leaders in the European Mittelstand capture the full value of our software.

The Deal:

Join as a Customer Value Associate (Pioneer) → Master our product and consulting toolkit → Deliver first measurable customer impact → Graduate into a Customer Value Manager role with your own customer portfolio after 6 months. You're not joining to "maybe" get promoted — if you meet the clear milestones, you will become a Customer Value Manager after those 6 months.

Why join the Pioneer Program?

• Master core Consulting skills: Analyze customer data, identify savings, build business cases, manage C-level stakeholders and deliver tangible outcomes to help Mittelstand leaders drive real change.

• Customer-facing from day one: Daily interaction with customer procurement teams, exposure to C-level stakeholders, and ownership of customer deliverables.

• Commercial + strategic: Become a strategic sparring partner for our customers and combine measurable savings & strategic transformation projects with long-term account development.

• Intensive coaching: 1:1 mentorship with an experienced CVM, weekly learning journal, daily shadowing and debriefs, and a personal development plan tailored to your strengths.

• Cross-functional exposure: As a CVM you sit between Product Development and Sales. You will learn firsthand how Sales, Product, and Engineering work together in one of Europe's fastest growing Startups.

• Startup culture: At Tacto we are ambitious, passionate, humble and supportive. We believe in the power to act & proactivity - no matter if you are a fresh graduate, you will have full ownership from day one and have the opportunity to drive real change also within the company

Your 6 month Journey

Months 1-2: Bootcamp & Shadowing

• Gain more knowledge on procurement basics & do a product deep dive

• Learn about consulting & communication skills

• Shadow real customer calls & onboarding sessions

• Cross-functional exchange: 1 week in Product Management (refinements, plannings etc.)

  → Outcome: You know our product inside out and develop fundamental skills for handling customers

Months 3-4: Guided Practice

• CVM playbook: Health & upsell management, objection handling

• Take ownership of first real work packages (e.g. risk management, savings analysis)

• Spend up to a full week on-site with one of our customers to experience procurement reality in the Mittelstand

• Present results directly to customers (with mentor support)

• Cross-functional exchange: 1 week in Business Development

  → Outpcome: First measurable customer impact, positive feedback from stakeholders

Months 5-6: Ownership & Graduation

• Learn about negotiating, category strategies and many more topics through an exclusive training with a procurement expert

• Lead your first project (e.g. savings case, supplier evaluation).

• Deliver your Capstone Project: a customer-facing presentation with measurable savings or transparency impact.

• Graduation Day: Official promotion to Customer Value Manager.

  → Outcome: Customer-facing project with validated impact, strong customer feedback, ready to own a portfolio

Who we are looking for:

• Impact-driven graduates from top universities, ready to translate their academic excellence into real-world results and build long-lasting relationships with our customers.

• Ambitious and motivated minds who want to grow with us—no idea is too big or too small. We value people who bring fresh perspectives and are excited to enrich our team with their own suggestions.

• Proactive team players with strong curiosity and problem-solving skills, ready to learn, adapt, and thrive in a dynamic environment.

• Previous experience—such as internships in procurement or consulting—is a plus, but not a requirement.

• Strong communication skills in both German and English

Overall, we are not looking for the "perfect" profile here. We are looking for someone who wants to unfold their potential and has a passion for our customers. Therefore, don't hesitate to apply - even if you are not sure whether you meet the requirements.

Interview Process

1. Say Hello – 30min with our Chief of Staff

2. Customer Value Chat – 30min with a Senior CVM

3. Onsite in Munich -2:30 h of discussing a case with the team and gaining more insights on the Tacto life

Who We Are

Tacto builds an AI-driven procurement platform. Our mission is to strengthen Europe's industry by future proofing their supply chains. We streamline how companies buy, negotiate and manage procurement – we help them optimize their by far largest cost driver to stay competitive in the long-run. Trusted by hundreds of companies, Tacto transforms procurement into a strategic advantage.

Based in Munich, our team of builders, entrepreneurs and industry experts is creating technology that truly matters. We're backed by some of the best investors in the world including Sequoia Capital, Index Ventures, Cherry Ventures, Visionaries Club, UVC Partners as well as the founders of Personio, GetYourGuide, Helsing & Forto.

Why It Matters

The industry forms Europe's economic backbone, driving more than a fourth of Germany's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives.

Today, a world of growing uncertainty and disruption is threatening their position. To stay stronger and competitive, the industry must unlock new efficiencies – and procurement is their largest, strategic lever to do so.

At Tacto, we deliver tangible cost savings and strategic resilience at a time when it's needed most. Our work extends beyond technology – it's about protecting the foundation of Europe's economy for generations to come.

What We Offer

• An environment where we enable you to have an impact and where we focus on outcomes, not time-tracking

• A vibrant in-office culture (4 days/week) in a beautiful office

• 26 + 4 vacation days per year (4 fixed "company rest days")

• Wellpass membership and access to Jobrad, for your health

• Additional voluntary pension contribution and KITA subsidy, for you and your family's future

• Competitive salary & meaningful equity stake, so you are invested in our success

Tacto is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

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