Enterprise Customer Success Manager

YOUR JOB

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational projects with precision, all while showcasing the measurable impact of our solutions on client success?

LET'S PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

• Customer onboarding: Lead successful onboarding processes, ensuring seamless adoption of products or services.
• Proactive Project- and Stakeholder Management: Anticipate and address customer issues promptly, offering innovative solutions to maximize value. Steer multiple projects in parallel to success. Define and communicate Roles and Responsibilities, work with proven Project Management frameworks and tools.
• Understand customer needs: Gather insights into customer requirements, pain points, and challenges to tailor solutions effectively.
• Account planning: Develop comprehensive account plans to ensure customer success, growth, and retention.
• Strategic advice: Offer consultative guidance to corporate clients, aligning their objectives with the company's products/services.
• Foster strong relationships: Build and maintain strategic partnerships with key corporate clients, understanding their goals and objectives.
• Expansion: Work with the Sales Manager in a Land and Expand motion. Identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
• Retention: Be aware of your customer portfolio concerning potential churn and flag any risks early. Align closely with professional services and sales to ensure internal alignment. Develop & execute anti-churn strategies.
• Data analysis: Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
• Customer advocacy: Serve as the voice of the customer within the company, advocating for their needs and interests. Create exciting best practices and success stories.
• Collaborative teamwork: Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.

WHAT YOU'LL GET IN RETURN

• Work with our precious corporate and multinational customers towards success.
• A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
• Personal training budget to push your talents and give you all the growth and development possibilities you need.
• Multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.
• The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
• Experienced colleagues at your side to coach and guide you.
• Cool benefits like EGYM Wellpass and NAVIT for a perfect work-life balance.
• DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
• A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
• Lots of responsibility and the possibility to actively shape and define the future of security and compliance.

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• Experience as a Customer Success Manager, Consultant or Account Manager (ideally) for a SaaS company
• Degree in business, engineering, computer science, or comparable education
• Experience in customer project management, confident in leading workshops, demonstrating product advantages and executive meetings as well as successful management of conflict situations and negotiations
• Enjoy building relationships with key stakeholders and management levels
• Early-stage interest in Privacy, InfoSec and Compliance topics – we provide the required knowledge to protect the people behind the data.
• Experience with software products – and development. We build products along our customer's needs and ever-changing regulations – we will never be done with product development.
• Eager to work in a high-paced, dynamic environment with changing and evolving processes and tools.
• Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
• Team player, strong bias towards action, obsessed with customers.

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you