Store Manager

About Huawei

Huawei is a leading global information and communications technology (ICT) infrastructure and smart devices provider. With integrated solutions across four key domains—telecom networks, IT, smart devices, and cloud services—we are committed to bringing digital to every person, home, and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have over 207,000 employees and operate in more than 170 countries and regions. Huawei's end-to-end portfolio of products, solutions, and services is competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Responsibility

Retail Insight Capability: Monitor retail trends and developments in the electronics/3C industry, analyze consumer behavior changes in business districts and cities, and formulate store strategies by studying competitors, communities, and business models.

Store Operation Result: Responsible for store operation result, customer-centric, improve service quality and customer experience consistently, develop brand influence on business area, improve sales performance, achieve certain goals.

Store Operation Management: Responsible for store operation management structure build up and fully execution. Identify and review process absence and deficiency. Coordinate with HQ resources (including IT) to fulfill reasonable optimization. Act as experimental hub to try on and promote new ideas.

Store Activity Management: Responsible for store commercial activity planning and execution. Ensure commercial activity quality and execution. Ensure brand communication value.

Store Team Management: Base on store operation to plan personnel investment, responsible for people recruitment and talent development, participate to build and practice assessment and evaluation system, effectively identify talent, realize timely incentives, continuously to nurture talents for global self-operating HFS system.

Store Brand Image Management: Implement Huawei's high-end marketing philosophy, improve the influence of Huawei's self-operated HFS system in consumers' minds.

Store Risk Management: Make sure store property, store cash, store staff and customer safety. Store Promotion Business Activity Management: e.g Product pricing strategy, promotion activity design, etc

Key Business Action

Service and Goods Flow Management: Implement the high standards of Huawei brand, lead the team to provide the best service experience. Comprehensively analyze the local business environment, brand marketing strategy and store status at the HQ, specify the inventory plan, ensure the goods circulation and operation throughout their life cycle

. Operation optimization and promotion: Base on actual operation status and local resources, develop mid and long-term store development plans. Implement the store operation standardization process, base on market requirements to liaise with HQ resources, Continuously optimize and promote full operation system.

Activity Management: Participate in the planning of HQ marketing activities, effectively implement in-store marketing, flexible allocate manpower and materials, provide consumers with excellent activity experience.

Discover Huawei: Conduct basic and advanced consumer education courses developed by HQ, carry out the objectives and contents of the course, come up with suggestions for course improvement based on work practices.

Personnel management: Building the self-operated training system, optimize the personnel development plan/evaluation system/incentive solution, etc. Nurture and export talents for the global self-operating HFS retail stores.

Brand communication: Learn about the local business district environment, streamline local market resources, from the consumer perspective, optimize the store environment and service experience, to improve brand communication and influence on specific business areas.

Basic Skills Requirement

Turnover Management Capability: Gain insights into the business environment and market dynamics, propose and implement suggestions on store activities.

Store Management Capability: Standardized operation, optimize service experience, maintain store image, identify issues in a timely manner, control the results of the mall.

Offering and Inventory Management Capability: Grasp the whole range of commodities, adjust and control inventory requirement, ensure reasonable inventory turnover, develop relevant local measures to effectively reduce field losses

Team Management Capability: Properly divide work, integrate team capabilities, improve store operations, be good at communication, identify and cultivate talent.

Core Skills Requirement

Capacity to Develop Long-Term Strategic Plans: Analysis based on business environment and store, positioning store development vision, formulate long-term development plans.

Build Process System Capabilities: Improve the operation process system, identify gaps and weaknesses, establish new operation system standards.

Insist on Innovation and Transformation: Summarize and review based on store experience, promote store operation innovation and reform, build a superb service experience.

Cross-Department Communication and Collaboration: Maintain good collaboration relationships with HQ departments, effectively promote business modules progress, improve different modules of HFS store image, operation process and service experience.

Experience in managing direct-sale retail of well-known brands, experience in store construction or project transformation and innovation 2. Strong business awareness and sensitivity to the retail industry dynamics