Site Lead Data Center

Critical Facility Manager - Data Centers - Site Lead

Position Overview
JLL is seeking an experienced Critical Facility Manager to oversee the operations and maintenance of mission-critical data center infrastructure. This role is responsible for ensuring 99.99%+ uptime, managing complex MEP systems, and leading a team of technicians to maintain optimal performance of critical environments supporting our clients' digital infrastructure needs.

Key Responsibilities
Operations Management

• Oversee 24/7/365 operations of data center facilities ensuring maximum uptime and reliability
• Monitor and manage critical systems including UPS, generators, HVAC, fire suppression, and building management systems (BMS)
• Conduct regular facility rounds and system inspections to identify potential issues proactively
• Manage preventive maintenance schedules and coordinate corrective maintenance activities
• Ensure compliance with ASHRAE, Uptime Institute, and other industry standards

Team Leadership

• Lead and develop a team of 8-12 critical facility technicians and engineers
• Provide technical training and mentorship to ensure team competency on all critical systems
• Manage shift schedules, on-call rotations, and emergency response protocols
• Conduct performance reviews and support career development initiatives

Client Relations & Service Delivery

• Serve as primary point of contact for data center clients regarding facility operations
• Prepare and present monthly facility performance reports and KPI dashboards
• Coordinate client access, installations, and maintenance activities
• Ensure adherence to SLA requirements and client-specific operational procedures

Risk Management & Compliance

• Develop and maintain emergency response procedures and business continuity plans
• Conduct root cause analysis for any facility incidents or outages
• Ensure compliance with local codes, OSHA regulations, and environmental standards
• Manage vendor relationships and oversee contractor safety programs
• Coordinate annual facility audits and maintain industry certifications

Budget & Financial Management

• Develop annual operational budgets and manage facility P&L responsibility
• Optimize energy efficiency and implement cost-reduction initiatives
• Oversee capital improvement projects and equipment lifecycle management
• Track and report on facility metrics including PUE, energy consumption, and maintenance costs

Required Qualifications
Education & Experience

• Bachelor's degree in Engineering, Facilities Management, or related technical field "Meister"
• Minimum 5+ years of experience managing critical facility operations (data centers preferred)
• 3+ years of supervisory experience leading technical teams
• Experience with Tier III/IV data center environments

Technical Skills

• Expert knowledge of UPS systems (500kW+), emergency generators, and power distribution
• Proficiency with precision cooling systems, chillers, and HVAC controls
• Experience with fire suppression systems
• Working knowledge of BMS platforms (Schneider, Johnson Controls, Siemens)
• Understanding of electrical systems up to 15kV and load transfer procedures

Key Competencies

• Strong analytical and problem-solving abilities under high-pressure situations
• Excellent communication skills
• Proven track record of incident management and emergency response
• Detail-oriented with strong organizational and documentation skills
• Ability to work flexible hours including nights, weekends, and holidays as needed
• Physical ability to perform facility rounds and emergency response activities

Performance Metrics

• Facility uptime percentage (target: 99.99%+)
• Mean Time to Repair (MTTR) for critical incidents
• Client satisfaction scores and SLA compliance
• Energy efficiency improvements (PUE optimization)
• Team safety record and training completion rates
• Budget variance and cost optimization achievements

Jones Lang LaSalle SE
Human Resources
Jan Bauermann

Talent Acquisition Partner EMEA