IT Support Engineer

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world's leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

We are looking for an IT Support Engineer (m/f/x) to join our motivated team in Berlin. The IT team is the backbone of our technology operations, focused on maintaining a secure, efficient, and scalable infrastructure that powers the entire company. We are a crucial, hands-on team that ensures every employee has the tools and support they need to succeed, both in the office and remotely. This role is unique because you'll jump in immediately to provide essential support and stability while also working closely with our Senior IT Manager on strategic, long-term infrastructure and security projects.

What you will do:

• Ensure smooth and reliable day-to-day operations by providing exceptional first- and second-level technical support, swiftly resolving issues across hardware, software, and networking.

• Elevate the employee experience by delivering seamless onboarding and offboarding for all staff, ensuring everyone has the right tools and access from day one.

• Implement security enhancements and infrastructure improvements by actively participating in strategic projects, focusing on identity management, security measures, and modernizing our tech stack.

• Drive efficiency and automation by continuously reviewing existing processes, challenging the status quo, and proposing improvements to workflows and tool configurations.

• Manage and optimize our hardware and software assets, ensuring accurate inventory, timely refreshes, and an effective asset management process.

• Serve as a subject matter expert on office infrastructure, providing on-site support and managing local network equipment and device availability.

• Contribute to the company's overall IT strategy by collaborating with cross-functional teams, including Engineering and Product, and aligning with networking and hardware initiatives.

Here is a good summary of what we are looking for:

• Strong conceptual understanding of Identity Management and device management principles

• Proven experience with Mobile Device Management (MDM) and deploying and supporting macOS environments and related tools

• Hands-on troubleshooting expertise, effectively diagnosing and fixing hardware and software issues

• Practical knowledge of core business infrastructure tools, office hardware, and networking fundamentals

• Experience with onboarding and offboarding procedures, ensuring a secure and welcoming process

• Ability to provide essential on-site support when required to maintain local office availability

• A proactive and friendly approach to customer service, quickly understanding user issues from their perspective

• Excellent communication and team collaboration skills, effectively partnering with users and technical teams like SRE and Engineering

Bonus points if you bring:

• Familiarity with tools such as Okta, Jamf, Slack, Atlassian, Google Workspace, or 1Password

• Experience with large-scale projects, such as an identity provider migration or a hardware refresh cycle

• Hands-on skills in installing and configuring computer and network hardware

Let us tell you why UP42 is a good choice 

• Let's disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.

• Let's stay flexible: We practice a hybrid working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.

• Let's win as a team: We're an inspiring international team working in a fun and productive environment.

• Let's be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount - just to name a few.

• Let's enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.

• Let's think outside of the box: There are challenges and enough space for creativity and taking ownership.
  

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.

• Berlin, Berlin, Germany

Your application has been successfully submitted